What are the responsibilities and job description for the Seasonal Visitor Services Associate position at Owls Head Transportation Museum?
Job Title: Visitor Services Associate
Type: Part Time/Seasonal
Reports to: Museum Store Manager & Operations Director
Term: May - October 2025
Availability Needed: Wednesday through Friday, Select Weekends
Compensation: $15-$18/hour
Position Summary
Looking for an unconventional summer job in an unconventional museum? The Owls Head Transportation Museum (OHTM) is seeking a seasonal Visitor Services Associate to help create an exceptional museum experience for our guests.
As part of a small team of dedicated museum staff, you will be on the front lines, playing a critical role in making sure that the museum runs smoothly all summer long. Duties include welcoming visitors and selling tickets at the admission desk and booths, operating the point of sale system in our gift shop, promoting and selling museum memberships, answering phones and directing inquiries to the appropriate staff members, and sharing general information about the museum and exhibitions.
Our event season has multiple car shows, antique aircraft demonstrations (you’ll even get the chance to go for a ride!) and airshows with opportunities to represent the museum at some of the region’s coolest events.
Responsibilities
- You will be the first face visitors see (or hear) at the Museum
- Answering phones and visitor questions
- Provide information, feedback, and exemplary service
- Master our point of sale system to sell admissions and complete retail sales
- Oversee the retail area to ensure that it is clean, safe, and always fully stocked
- Maintain a clean work environment
- Assist the staff with data input and performing some basic administrative tasks
Required Qualifications
- Customer service experience
- Strong interpersonal skills
- A natural self-starter with plenty of flexibility and patience
- Ability to prioritize and manage time effectively
- Comfortable speaking on the phone & practicing good phone etiquette
- Familiarity with using a computer
Additional Preferred Qualifications
- Knowledge of museum visitor services
- Interest in our history, automobiles and/or aircraft
- Aptitude for conflict resolution, negotiation and creating positive outcomes
Job Types: Part-time, Seasonal
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Every weekend
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Owls Head, ME 04854 (Required)
Ability to Relocate:
- Owls Head, ME 04854: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18