What are the responsibilities and job description for the Director of IT & Security position at Owner.com?

Owner.com

Owner gives you the same tools that major national brands use to drive sales. Online ordering proven to grow sales. Mobile app with rewards. And more.

About Owner.com : Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Our Vision

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants, we’ll scale it into every other local business type. In the future, we envision tens of millions of local business owners will use our technology to succeed in the digital age.

Our Traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

Our Team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including : Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2025 to keep pace with our customer growth.

Where We Work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles, we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why We’re Looking for You

We are seeking an experienced Director of IT & Security to lead and elevate our organization’s Security and IT strategy. The successful candidate will be a strategic thinker, adept at managing risk and overseeing security practices while also ensuring the day-to-day operations of IT services run seamlessly. If you are a forward-thinking leader with an exceptional track record of developing robust security protocols, fortifying network infrastructures, and guiding IT teams to success, we would love to hear from you.

The Impact You Will Have

Security Leadership :

Develop, implement, and oversee the organization’s security strategy and frameworks.

Ensure compliance with relevant security standards and industry best practices.

Develop and maintain business continuity and disaster recovery plans.

Provide expert counsel on emerging security trends, threats, and tools, ensuring proactive risk management.

IT Governance & Risk Management :

Establish policies and procedures to maintain high standards of data governance and risk management.

Oversee ongoing vulnerability assessments, penetration testing, and incident response procedures.

Manage security-related audits and develop remediation plans to address identified gaps.

Network Infrastructure & Operations :

Lead the design, implementation, and maintenance of secure and reliable network architectures and office spaces.

Manage external vendors and service providers, ensuring high-quality delivery of business solutions.

Team Leadership & Strategic Planning :

Recruit and retain top IT talent, focus on fostering a high-performance culture, skill development, and employee engagement.

Develop and manage the IT and security budget, ensuring responsible allocation of resources.

Promote cross-functional collaboration, communicate technology and security strategies to executive leadership and key stakeholders.

Employee Hardware & Software Management :

Oversee the provisioning and deprovisioning of employee hardware and software, ensuring secure configurations and smooth onboarding / offboarding processes.

Manage secure remote access solutions (e.g., VPN, MFA tools) to enable employees to work effectively while maintaining organizational security standards.

Who You’ll Work With

This role will work with all departments across the company and day-to-day collaboration with our executive leadership team.

Reports to the SVP Engineering

Minimum Requirements

Experience : 10 years of progressive IT leadership with at least 5 years in a senior role focused on security and network administration.

Technical Expertise : In-depth knowledge of information security frameworks, network architecture, cloud security, and incident response.

Leadership & Communication : Demonstrated ability to inspire and lead teams, collaborate cross-functionally, and communicate complex technical concepts effectively to both technical and non-technical stakeholders.

Problem-Solving Skills : Strong analytical and troubleshooting skills, capable of driving and implementing innovative solutions under tight deadlines and complex environments.

Education & Certifications : Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Relevant certifications such as CISSP, CISM, or CISA are highly desirable.

Pay and Benefits

This role's estimated base salary range is $180,000-220,000 USD plus a generous pre-IPO equity package.

Other benefits include comprehensive health coverage, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

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Salary : $180,000 - $220,000

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