Order Fulfillment & Event Support Specialist - Las Vegas

The Order Fulfillment & Event Support Specialist, based out of our Las Vegas office, is responsible for preparation, check-in and check-out process, and distribution of event equipment rentals. This role plays a critical part in ensuring equipment is accurately packed, delivered, and returned while also providing on-site support for live events. The specialist will work closely with Account, Fulfillment & Operations Managers and Event Tech Leads to ensure seamless operations from warehouse to venue and back.

Key Responsibilities:

Fulfillment & Logistics Coordination

• Coordinate and fulfill two-way radio rental orders by staging, programming, packing, and preparing equipment for transport.
• Facilitate the shipping and return process, ensuring timely and accurate deliveries.
• Load, transport, and unload equipment for events, ensuring proper setup and functionality on-site.
• Assist in processing rental orders, including accurate billing for late returns, lost items, or damages.

Onsite Event Support

• Provide direct support during events, assisting with device check-ins/check-outs and troubleshooting basic technical issues.
• Collaborate with event staff and clients to ensure proper equipment distribution and functionality, ensuring smooth communication and problem resolution on-site.
• Support load-in and load-out operations, ensuring all equipment is accounted for before and after the event.

Inventory & Equipment Management

• Track, monitor, clean and maintain event equipment, including two-way radio devices, systems, and accessories.
• Perform maintenance, cleaning, and barcoding of equipment.
• Ensure warehouse and vehicle stock levels are adequate for upcoming events.
• Assist with fleet vehicle scheduling, safety compliance, and routine maintenance coordination.

Process Improvement & Efficiency:

• Collaborate with internal teams to optimize fulfillment workflows and streamline event support services.
• Maintain a proactive approach to resolving operational challenges and improving customer satisfaction.

Qualifications:

• 2 years of experience in fulfillment, logistics, event operations, or equipment management.
• 1-2 years of technical knowledge of event production equipment, including two-way radios or AV technology (training provided).
• Strong organizational and problem-solving skills; ability to multitask in a fast-paced environment.
• Excellent communication skills to collaborate with internal teams, vendors, and clients.
• Experience with inventory management systems or tracking software (preferred but not required).
• Ability to lift and transport equipment (up to 50 lbs) regularly.
• Travel is required for event-related duties, including setup, breakdown, and real-time client support.
• Must have a valid driver's license with a clean driving record to drive company vehicles for equipment deliveries and on-site support.

We are 100% Employee-Owned

We are an EOE Employer, including disability/veteran