What are the responsibilities and job description for the Senior Customer Service Director position at OxeFit?
Salary Range: Based on experience
You will have the opportunity to represent OxeFit’s advanced strength training system brand by leading superior customer service, resolving internal and external support issues, fielding service requests, elevating the customer journey, and acting as a knowledgeable resource for our growing customer base.
Essential Functions:
- Communicate and interact (verbally and digitally) with customers daily and provide excellent customer service for all questions, concerns, requests, etc.
- Collaborate closely with cross functional teams to streamline active and ongoing customer support issues
- Troubleshoot complex customer hardware and software issues remotely; issuing technician service visits when necessary
- Achieve all necessary KPI goals as provided by the Customer Experience Manager
- Ensure that customers have a positive experience by resolving complaints, developing CX strategies, and fostering customer loyalty
- Identify and improve touch points throughout the customer experience
- Be a subject-matter-expert of OxeFit’s advanced strength training systems to improve customer learning and education
- Achieve all necessary KPI goals as provided by the Customer Experience Manager
Education and Experience:
- Bachelor’s Degree in Communications, Business, or a technology related field
- 3 years experience in a technology related customer service role
- Experience using help desk ticketing systems, preferably Zendesk
- Experience troubleshooting Hardware and Software issues
What makes you stand out:
- Experience in technical support role providing remote troubleshooting assistance
- Experience working in a fast-paced startup environment
- Previous sales experience
- Excellent oral and written communication skills
- Conflict resolution abilities
- Extensive knowledge of Android OS and WiFi troubleshooting
What you can expect:
- Equity ownership participation
- Comprehensive benefit package and employer sponsored memberships
- A fun, challenging, and engaging start-up environment
- Agile, self-managed, self-organized teams
- A culture driven by innovation and team-focused engagement
- An entity that is committed to personal growth and opportunity
- Ability to work with cutting-edge and emerging technologies
Work authorization: Must be authorized to work in the United States. OxeFit will not sponsor applicants for employment visas.
EEO Statement:
- OxeFit, Inc. is an equal opportunity employer that is committed to diversifying its workforce
- OxeFit, Inc does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
