What are the responsibilities and job description for the Client Care Representative - Wichita position at Oxen Technology?
Job Title: Client Care Representative
Location: Omaha, Nebraska; Wichita, Kansas; Harlan, Iowa; Joplin, Missouri (Hybrid)
Job Type: Full-Time (Non-Exempt)
Travel: Only to company events
Company: OXEN Technology
About Us: OXEN Technology, where innovation meets excitement! We’re a dynamic Managed Service Provider offering traditional network and cloud management services, cybersecurity services, professional consulting services, and refresh or migration projects for our amazing clients. We're on the hunt for a dedicated Client Care Representative to join our service team and help us soar to new heights!
Job Description:
Position Overview: As the Client Care Representative, you’ll be the air traffic controller of our service team. In this role, you’ll manage incoming client requests, coordinate service tickets, and ensure our clients receive top-notch support and communication. If you thrive in a fast-paced environment and love keeping things organized while making clients happy, this is the role for you.
Key Responsibilities:
- Be the friendly voice on the phone, serving as the first point of contact for the service department.
- Create, prioritize, and manage client tickets in our ticketing system, assigning and scheduling engineers to ensure timely resolution.
- Follow up on completed service tickets to confirm client satisfaction and address any outstanding concerns.
- Proactively communicate with clients regarding ticket updates, project scheduling, managed services onboarding/offboarding, and consultative appointments.
- Collaborate with engineers and other team members to maintain smooth service operations.
- Additional Duties as requested.
Qualifications:
- Excellent communication and customer service skills, with a professional and friendly demeanor.
- Ability to juggle multiple tasks like a pro.
- Experience with ticketing systems (ConnectWise Manage) is a plus.
- Familiarity with IT services or MSP environments preferred but not required.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Creative mindset with a keen eye for detail.
- Ability to work independently and as part of a team in a dynamic, fast-paced setting.
- Strong organizational and time management skills.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask and manage multiple projects simultaneously.
- Attention to detail and a proactive approach to tasks.
Benefits:
- Insurance: Health, Vision, Dental Insurance
- Retirement Plan: 401k
- Time off: Paid vacation and sick leave
- Mentorship: Learn from experienced professionals who are eager to share their knowledge.
- Flexibility: Hybrid work schedule, enabling you to create a work-life balance.
- Future Opportunities: Impress us, and additional career opportunities could open!
Does this sound like you? If so, submit their resume and a cover letter explaining why you are a good fit for the OXEN team.
