Cafe/Catering Manager

Job Title: Cafe/Catering Manager

Reports To: Director of Operations

Job Summary:

Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by the International Health, Racquet, and Sports Association (IHRSA) for excellence. We are currently looking for a full-time Cafe/Catering Manager.

The Cafe/Catering Manager is responsible for overseeing the daily operations of the restaurant, ensuring the highest quality of service, food, and beverage offerings. This role demands strong leadership to manage staff, detailed knowledge in accounting and inventory management, and the ability to maintain and grow the profitability of the establishment.

Key Responsibilities:

1. Leadership & Team Management:

• Lead and inspire a team of front-of-house and back-of-house staff to deliver exceptional customer service.
• Recruit, train, and develop team members, fostering a positive and productive work environment.
• Monitor staff performance, providing regular feedback, coaching, and disciplinary actions when necessary.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery.
• Handle customer complaints and resolve conflicts to maintain a high level of customer satisfaction.

2. Financial Management & Accounting:

• Oversee all financial aspects of the restaurant, including budgeting, forecasting, and financial reporting.
• Monitor revenue and expenses to ensure profitability and recommend cost-cutting strategies where necessary.
• Manage payroll, ensuring accurate timekeeping and compliance with labor laws.
• Conduct monthly, quarterly, and annual financial audits, ensuring accuracy in all financial records.
• Prepare and present detailed financial reports to the General Manager/Owner.

3. Inventory & Supply Chain Management:

• Oversee inventory management, ensuring optimal stock levels and minimizing waste.
• Conduct regular inventory audits and implement inventory control systems to reduce costs.
• Establish strong relationships with suppliers, negotiating contracts and prices to ensure the best deals.
• Monitor and order supplies, ensuring timely delivery and maintaining quality standards.
• Analyze inventory data to forecast future needs and adjust purchasing strategies accordingly.

4. Operations Management:

• Ensure compliance with health, safety, and hygiene standards in the restaurant.
• Oversee the maintenance of equipment and facilities, ensuring a safe and welcoming environment.
• Implement marketing strategies to promote the restaurant, attract new customers, and retain existing ones.
• Monitor and manage the restaurant’s reputation, including online reviews and social media presence.
• Develop and implement strategies to improve service efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 5-10 years of experience in restaurant management or a similar role.
• Strong financial acumen with proven experience in managing budgets, P&L statements, and financial reporting.
• Demonstrated expertise in inventory management, with a track record of reducing waste and optimizing supply chains.
• Excellent leadership and team management skills, with experience in recruiting, training, and performance management.
• Outstanding customer service skills, with a focus on maintaining a high standard of guest satisfaction.
• Proficient in restaurant management software, POS systems, and Microsoft Office Suite.
• Strong problem-solving skills, with the ability to make decisions under pressure.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with staff, customers, and suppliers.
• Knowledge of health and safety regulations, with a commitment to maintaining a safe and compliant environment.

Working Conditions:

• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Physical stamina to stand for extended periods and handle the physical demands of a busy restaurant environment.

Salary:

• Competitive salary commensurate with experience, along with potential performance-based bonuses.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $65,000 - $70,000