Cage Shift Supervisor - Grave Shift

Job Qualification Statement:  The successful Supervisor applicant must be able to demonstrate math skills to meet the expectations of the position.  A minimum of two (2) years of cash handling and customer service experience and one (1) year in a supervisory or management position are preferred; one (1) year as a Vault Cashier or equivalent casino position is preferred.  The Supervisor will be able to effectively communicate with other team members, supervisors and managers.  The Supervisor has the ability to perform multiple tasks while maintaining organization of work process.  The ability to operate a variety of office equipment to include copier, fax machine, telephones, calculator, computer, coin counting and currency counting machines is necessary.  The Supervisor will possess the ability to make sound decisions and problem solve.  Effective leadership skills such as stress management and conflict resolution are necessary in this position.  Responsible for the day-to-day operations of the department in the absence of a Cage Shift Manager.

Essential Job Functions:                                                                          

• Maintains the viability and integrity of the department by ensuring that all state, company and department policies and procedures are adhered to on assigned shift.
• Provides initial and spot-training of Cage Cashiers and Vault Cashiers on assigned shift.
• Performs payout verifications for Cage Cashiers and Vault Cashiers and effectively handles guest disputes.
• Organizes the department operations for effective and efficient guest service as well as overall day-to-day operations on assigned shift.
• Performs administrative duties by way of accurate data entry, ensuring the completion all department records accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.

Physical Demands and Work Environment:

This position requires that the team member be able to stand and walk for long periods of time, up to five (5) hours without a break, to ensure adequate internal guest service standards are maintained.  This position may also involve some bending or carrying of light items (not to exceed thirty (30) pounds).

The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling.  Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed.  The work area is adequately lighted, heated and ventilated.