What are the responsibilities and job description for the Banquet Event Setup and Breakdown position at Oxford Collection Hotels?
Wage & Job Info: 20.76- 22$/ hour
This is an on-call position to assist with set up and breakdown of events
The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).
The primary responsibility of the Banquet Server position is to provide exceptional service at hotel catering functions.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection standards and culture at all times.
Guest Relations (80%): The banquet server provides exceptional customer service through serving of food and beverage throughout the event. Read and understand banquet event order (BEO) and know the proper way to complete the room set-up as indicated. Set tables as assigned correctly and uniformly. Keep station neat and clean while servicing guest per established policies, guidelines and procedures. Assist with food and beverage service, as required. Carry coffee pots and beverages throughout the room, refilling guests' cups and glasses as needed or requested. Assist Lead Banquet Server or Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Ensure the delivery of food and / or other items to the banquet room and guest table is done in a timely manner. Serve guests in a warm, polite and professional manner. Take drink orders, open wine bottles and serve alcoholic beverages in a professional manner. Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders. Ensure the proper handling of food safety guidelines are followed by self and team members.
Other (20%): Other duties as assigned.
COMPETENCIES
This is an on-call position to assist with set up and breakdown of events
The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).
The primary responsibility of the Banquet Server position is to provide exceptional service at hotel catering functions.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection standards and culture at all times.
Guest Relations (80%): The banquet server provides exceptional customer service through serving of food and beverage throughout the event. Read and understand banquet event order (BEO) and know the proper way to complete the room set-up as indicated. Set tables as assigned correctly and uniformly. Keep station neat and clean while servicing guest per established policies, guidelines and procedures. Assist with food and beverage service, as required. Carry coffee pots and beverages throughout the room, refilling guests' cups and glasses as needed or requested. Assist Lead Banquet Server or Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Ensure the delivery of food and / or other items to the banquet room and guest table is done in a timely manner. Serve guests in a warm, polite and professional manner. Take drink orders, open wine bottles and serve alcoholic beverages in a professional manner. Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders. Ensure the proper handling of food safety guidelines are followed by self and team members.
Other (20%): Other duties as assigned.
COMPETENCIES
- Professional Appearance - Presents a professional and polished look
- Results Focused – Consistently delivers results
- Customer Service – Understands and meets the needs of customers
- Team Orientation – Works cooperatively with others, assisting voluntarily
- Stress Management – Exhibits self-awareness and self-control in pressure situations
- Problem Solving – Sees and is able to define problems and find causes
- Company Character – Supports company vision and values
- Hospitality / Hotel Work Experience preferred
- Previous banquet service experience preferred
- Food handler’s license and liquor server permits as required by state law
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to stand and walk for an extended period of time
- Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
- Must be able to climb stairs both inside and outside in a variety of weather conditions
