Sales Coordinator

Wage & Job info: $22 - 24/hr, eligible for the Sales Coordinator Bonus plan.

The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).

The Sales Coordinator is responsible for handling the follow up on corporate accounts, meetings and group bookings including managing contracts, making reservations, and correspondence while adhering to sanitation and cleanliness standards. This position provides administrative support to the sales team.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Administration & Sales Support (60%):

• Respond promptly to inquiries from prospective clients, providing information about the hotel’s facilities, services, and rates
• Assist in preparing sales proposals, and contracts
• Coordinate sales appointments and meetings with clients
• Maintain ongoing communication with clients, addressing questions and providing necessary assistance
• Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally
• Track corporate account usages, keep accurate history of group pick-up and adjust room blocks
• Use sales tracking software to record leads, sales activities, and client information
• Occasionally make off-site sales calls
• Proactive prospecting of sales segments to keep pipeline full
• Occasional assistance at tradeshows and other industry events promoting the hotel
  
  

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Event Coordination (25%):

• Assist in planning and coordinating events, meetings, and conferences held at the hotel.
• Create room blocks and reservations for incoming groups or clients.
• Collaborate with Maintenance, Food & beverage, Front Desk and Housekeeping to ensure successful event execution.
• Prepare, review, and distribute function sheets, ensuring changes are up-to-date and payments are secured.
• Post charges for functions and maintain accurate history of group pick-up and room block adjustments.
  
  

Guest Relations (15%):

• Interact with guests and prospects to establish strong rapport, identify issues, and resolve problems.
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
  
  

Other (10%):

• Maintain organized work areas while adhering to sanitation and cleanliness standards.
• Assist hotel front desk staff
• Comply with attendance rules and be available to work on a regular basis
• May participate in the drivers program or other hotel-related duties as assigned
  
  

Core Skills

• Professional Appearance - Presents a professional and polished look
• Results Focused – Consistently delivers results
• Autonomous, Self-Directed – Internally motivated
• Detail Orientation – Is accurate with details and numbers
• Sales, Persuasion, Influence – Establishes rapport and trust
• Interpersonal Communication – Relates well to people
• Customer Service – Understands and meets the needs of customers
• Company Character – Supports company vision and values
  
  

Education & Experience

• High School Diploma or GED preferred
• Associate or Bachelor’s degree preferred
• 1 year administrative experience preferred
• Experience with Microsoft Office products
• Hospitality experience preferred
  
  

Job Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
  
  

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions
  
  

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and / or changes in this job description. I acknowledge that I can perform the essential functions of the job listed above, with or without reasonable accommodation.

All offers are contingent on preemployment screening.