What are the responsibilities and job description for the Hotel Katerina - Night Auditor position at Oxford Collection?

Wage & Job info : Full-Time position ($18- $20 / hr) eligible for Front Desk Incentive Bonus plan

We're expanding our portfolio with the stunning Hotel Katerina in the charming city of Chico, California!

Become a part of the Oxford Collection, a family-owned and operated company where growth meets opportunity. We're on the lookout for dynamic, passionate individuals who are eager to join a company that's on the rise. At Oxford, you'll experience a warm, family-like atmosphere that truly sets us apart. We're not just passionate about hospitality; we're committed to fostering growth within our organization.

We're looking for a dedicated Night Auditor to be part of our opening team at Hotel Katerina. If you have a passion for hospitality and a commitment to excellence, we'd love to connect with you. At Oxford, we believe in building meaningful careers, offering competitive pay, and a comprehensive benefits package that includes medical, dental, vision, 401k / profit sharing, PTO, and property discounts.

With locations across Washington, Oregon, California, and Idaho, Oxford Collection stands out thanks to our most valuable asset : our exceptional, handpicked team. Our commitment to service and care shines through in every guest interaction. Ready to be part of something extraordinary? Join us today!

The Night Auditor is responsible for overseeing nightly hotel operations, ensuring financial accuracy, and providing exceptional guest service during overnight hours. You will conduct end-of-day audits, reconcile transactions, and maintain accurate records while assisting guests with late check-ins, requests, and inquiries. Additionally, you will monitor hotel security, coordinate with other departments as needed, and uphold Oxford's cleanliness and service standards. Your attention to detail, problem-solving skills, and ability to work independently will ensure a smooth transition from one business day to the next while maintaining a welcoming and secure environment for guests.

ESSENTIAL DUTIES & RESPONSIBILITIES : All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Administration (60%) :

Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
Complete all reports generated by RoomKey and distribute them to appropriate departments
Ensure direct billings are posted to the general ledger timely, including meeting room charges
Perform full system backups and assign wake-up calls
Performs accurate month-end processing, reporting any discrepancies to the property management team
Maintain awareness of room inventory at all times
Report guest incidents to the property management team
Accurately count and manage bank transactions, reporting any discrepancies to management
Run audit reports / journals from the front office system, Point of Service, and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
Enter all maintenance issues and requests into the maintenance tracking system

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Services (30%) :

Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.

Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations

Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business

Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events

Maintain confidentiality of all guests and hotel information

Remain available to guests at all times at the front desk

Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team

Resolve guest issues using our guest recovery method

Promptly answer the telephone using positive and clear communication. Input messages into the computer.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

Be knowledgeable about and able to respond to emergency situations

Other (10%) :

Complete a daily activity log with pertinent shift information for co-workers and leadership team

Adhere to attendance policies and maintain regular availability for scheduled shifts

May be required to train on other shifts for coverage as needed

May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

Adaptability / Flexibility : Maintains focus and a positive attitude amidst change or under pressure

Company Character : Supports company vision and values

Customer Focus : Builds positive and fruitful customer relationships

Detail Orientation : Is accurate and methodical with details and / or numbers

Ethics Integrity Values : Ably builds trust and is widely trusted

Interpersonal Communication : Relates well with people verbally and in written form

Stress Management : Functions well under stress

Team Orientation : Works cooperatively with others, establishes rapport, and is organizationally sensitive

PREFERRED EDUCATION & EXPERIENCE

High School Diploma or GED preferred

Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided

Familiarity with basic computer applications such as Microsoft Office is advantageous

Any previous experience in a front desk, reception, or related role is a plus but not mandatory

JOB REQUIREMENTS

Proof of eligibility to work in the United States

Reliable transportation to and from work

Ability to work a flexible schedule including evening, weekends and holidays

Regular and reliable attendance

PHYSICAL REQUIREMENTS

Must be able to stand on feet throughout work hours

Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently

Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis

While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.

Salary : $18 - $20

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