What are the responsibilities and job description for the Desktop Support Technician position at Oxford Solutions, Inc?
Job Description
Job Description
Oxford Solutions has an opening with a manufacturing client for an Desktop Support Technician. The ideal candidate will have prior experience supporting IT operations in a manufacturing setting and possess a comprehensive understanding of both hardware and software troubleshooting, networking basics, and user administration.
Responsibilities
- Provide IT support for a Windows / Office 365 environment, addressing a variety of hardware and software issues.
- Respond to incoming tickets and resolve issues related to user setup, network connectivity, and system access.
- Administer Active Directory (AD), including adding new users, managing passwords, and setting up email accounts.
- Configure and troubleshoot multi-factor authentication, DNS, DHCP, IP ranges, subnets, and VLANs.
- Assist with the installation and repair of computer hardware and peripherals, following TIA / EIA-568 cabling standards for cabling installation, configuration, and implementation.
- Support major Microsoft operating systems and software products, including Windows 10 / 11, Windows Server (2012, 2016, 2019, 2022), Microsoft Office 365, Adobe Acrobat / Life Cycle / PDF Exchange.
Qualifications
Desktop Support Technician - 24-00933
