What are the responsibilities and job description for the Help Desk Support position at Oxford Solutions, Inc.?
Job Description
Job Description
Oxford Solutions has an opening for a Help Desk Specialist (Level II). For this role, you will be providing essential onsite technical support within a school district. In this role, you will support a Level I Support Analyst and ensure timely resolution of IT incidents and problem tickets.
Responsibilities
- Respond to, document, and resolve support incidents and problem tickets in alignment with defined Service Level Agreements (SLA) and Operational Level Agreements (OLA).
- Provide troubleshooting for hardware and software issues across the district, including network connectivity, application issues, and system failures.
- Offer guidance and escalation support for Level I Support Analysts, ensuring complex issues are resolved efficiently.
- Handle server maintenance and troubleshoot Windows Server issues as needed, applying expertise in server environments to maintain optimal performance.
- Maintain accurate and detailed documentation of incident responses and resolutions to contribute to team knowledge and support continuity.
Qualifications :
Level II Help Desk Support - 25-00128
Company Description
Oxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities.
Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S.
We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote.
We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.
Company Description
Oxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities. Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote. We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.
