Oxford Suites Spokane Valley - Sales Manager

Wage & Job info: $25.00-$28.00 per hour

Quarterly Bonus potential of up to 20% of base salary

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Sales Manager is responsible for successfully booking profitable business within the assigned segments to annually achieve sales segmented revenue goals. This position will establish and maintain excellent working relationships with current clients and future business prospects while adhering to sanitation and cleanliness standards.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Sales / Relationships (65%): 

• Maintain an active prospecting effort and pipeline by following up on all leads to book strong and profitable business for the hotel   
• Evaluate new and repeat business opportunities maintaining close contact with prospects and clients to determine their needs and expectations
• Annually achieve sales segmented revenue goals
• Achieve weekly and monthly sales goals 
• Participate in monthly sales and revenue calls
• Actively participate in industry related and community organizations
• Develop relationships and make contact with client base within the assigned market
• Establish strong rapport with clients maintaining communication prior to hotel stay
• Entertain and network with clients on site at hotel receptions and at off-site locations

Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests.  

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.  Report any maintenance repairs needed immediately to their supervisor or General Manager.

Administration (25%): 

• Generate and analyze data and reports by maintaining sales database, completing weekly, monthly and quarterly sales reports
• Track corporate account usages, keep accurate history of group pick-up and adjust room blocks
• Use sales tracking software to record leads, sales activities, and client information
• Develop and implement weekly and quarterly sales action plans.  

Work with GM to ensure property website, PMS, GDS and extranet sites are updated displaying current and accurate information.

Other (10 %):  

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Oversee and manage Sales Coordinator if assigned 
• Maintain organized work areas while adhering to sanitation and cleanliness standards. 
• Assist GM with appropriate reports and special projects and other hotel related duties as assigned.  
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other Hotel related duties as assigned
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Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS & VALUES

• Autonomous, Self-Directed – Internally motivated
• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Interpersonal Communication – Relates well to people
• Negotiation Skills – Successfully closes negotiations
• Research Skills – Uses resourcefulness to source new leads
• Results Focused – Consistently delivers results
• Sales, Persuasion, Influence – Establishes rapport and trust, overcomes objections

EDUCATION & EXPERIENCE

• High School Diploma or GED Required
• Bachelor’s degree preferred
• 2 years of Sales experience preferred
• Experience with Microsoft Office products
• Hospitality experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Valid driver license and proof of insurance
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Regular and reliable attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions
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The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.