Assistant General Manager

Wage & Job Info:$70,000 - $90,000/yr DOE, plus eligible for the AGM Bonus plan.

We're expanding our portfolio with the stunning Hotel Katerina in the charming city of Chico, California!

Become a part of the Oxford Collection, a family-owned and operated company where growth meets opportunity. We’re on the lookout for dynamic, passionate individuals who are eager to join a company that’s on the rise. At Oxford, you’ll experience a warm, family-like atmosphere that truly sets us apart. We're not just passionate about hospitality; we’re committed to fostering growth within our organization.

We're looking for a dedicated Assistant General Manager to be part of our opening team at Hotel Katerina. If you have a passion for hospitality and a commitment to excellence, we’d love to connect with you. At Oxford, we believe in building meaningful careers, offering competitive pay, and a comprehensive benefits package that includes medical, dental, vision, 401k/profit sharing, PTO, and property discounts.

With locations across Washington, Oregon, California, and Idaho, Oxford Collection stands out thanks to our most valuable asset: our exceptional, handpicked team. Our commitment to service and care shines through in every guest interaction. Ready to be part of something extraordinary? Join us today!

The Assistant General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. S/he is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The Assistant General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Operations (30%): The Assistant General Manager is responsible with the daily operations of the hotel overall and ensuring the property meets sanitation and cleanliness standards. Assist in overseeing the control of operating costs. Communicate with guests and provide exceptional services and resolutions are provided. Communicate and investigates all employee and guest safety and other incidents. Assists in completing monthly and quarterly budget reviews. Reviews invoice details, collections and reconciliations. Audits and corrects any discrepancies within the reservation system. Participates in revenue management process. Effective communication within the hotel departments. Assists in the review and completion of long term and short term goals of the hotel. Assists in the management cost control and expenditures. Regularly inspects property for cleanliness and overall presentation of the hotel. Continuous communication with home office.
• Employee Development (30%): Assists in the following processes to department managers: recruiting, hiring, training and employee development. Communicate and investigate any issues with regards to employee relations to General Manager; simultaneously communicating to home office. Oversees the Safety Program and assists with RTW program. Review schedule and completes payroll.
• Customer Relations (30%): Communicates clears, effectively and timely with guests in person and through other means of communication. Continuously reviews staff overall training and customer service.
• Other (10%): Other duties as assigned.

COMPETENCIES

• Decision Making
• Coaching/Developing Others
• Company Characters
• Managerial Focus
• Customer Focus
• Problem Solving
• Time Management
• Professional Appearance

EDUCATION & EXPERIENCE

• High school diploma or equivalent required
• Two or four year college degree preferred
• At least three progressive experience in a hotel or related hospitality field
• Prior managerial experience preferred

JOB REQUIREMENTS

• Must be a United States citizen or possess a valid work permit
• Must have valid drivers license and meet company driving standards
• Must have strong computer skills
• Must have excellent organization and time management skills

PHYSICAL REQUIREMENTS

• Long hours sometimes required, including nights, evenings and weekends
• Occasional overnight travel is required
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally:
• Must be able to work indoors or outside;
• Must be able to stand on feet throughout the day;
• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.

Salary : $70,000 - $90,000