Hotel Katerina - Hotel Housekeeping Manager

Wage & Job info: $30 - $35 /hr full-time benefits

We're expanding our portfolio with the stunning Hotel Katerina in the charming city of Chico, California!

Become a part of the Oxford Collection, a family-owned and operated company where growth meets opportunity. We’re on the lookout for dynamic, passionate individuals who are eager to join a company that’s on the rise. At Oxford, you’ll experience a warm, family-like atmosphere that truly sets us apart. We're not just passionate about hospitality; we’re committed to fostering growth within our organization.

We're looking for a dedicated Housekeeping Manager to be part of our opening team at Hotel Katerina. If you have a passion for hospitality and a commitment to excellence, we’d love to connect with you. At Oxford, we believe in building meaningful careers, offering competitive pay, and a comprehensive benefits package that includes medical, dental, vision, 401k/profit sharing, PTO, and property discounts.

With locations across Washington, Oregon, California, and Idaho, Oxford Collection stands out thanks to our most valuable asset: our exceptional, handpicked team. Our commitment to service and care shines through in every guest interaction. Ready to be part of something extraordinary? Join us today!

The primary responsibility of the Housekeeping Manager is to manage and oversee the entire hotel housekeeping staff providing leadership to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. This position establishes and maintains quality control programs and procedures to maximize the efficient and economical operation of the hotel property.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Housekeeping Management (40%): Manage, lead, select, train, evaluate, counsel and discipline housekeeping staff in accordance with company policy. Maintain employee records concerning attendance, punctuality and performance. Determine labor needs and adjust staffing levels; prepare assignment sheets for Housekeepers and determine duties for remaining staff. Hold regular staff meetings to communicate information and update and listen to staff concerns or comments. Provide guidance and motivation to housekeeping staff and feedback for development.

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Operations and Administration (30%): Establish, conduct and maintain standards of quality control for regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, mattress flipping, etc.); select and provide proper equipment and supplies for the operation of the department. Maintain productivity management for housekeeping and laundry through labor cost management. Maintain inventory control and budgeting of products and adhere to corporate pricing. Coding of invoices and review of budgeting. P & L responsibility and review. Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel recommending repairs, painting and furnishing upgrades as necessary. Work with the GM/AGM to develop, plan, implement and follow through on programs and procedures to benefit the Company. Attend hotel management meetings. Prepare and review daily, weekly and monthly reports (labor, occupancy, etc.). Record lost and found articles and secure them in the proper area.

Guest Relations (10%): Interact and acknowledge guests. Identify issues and resolve problems. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.

Other (20%): Communicate effectively with all hotel staff to ensure smooth delivery of services. Coordinate with frond desk, maintenance staff and General Manager on things requiring attention. Participate in MOD program. May drive company van. Other duties as necessary.

COMPETENCIES

• Professional Appearance - Presents a professional and polished look

• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions

• Detail Orientation – Is accurate and methodical when following processes and instructions

• Team Orientation – Works cooperatively with others, assisting voluntarily

• Customer Service – Understands and meets the needs of customers

• Time Management – Does most important, guest-related work first

• Stress Management – Exhibits self-awareness and self-control in pressure situations

• Company Character – Supports company vision and values

• Managerial Focus – Establishes clear expectations, monitors performance and gives feedback

EDUCATION & EXPERIENCE

• High School Diploma or GED preferred

• Housekeeping / cleaning services experience required

• 3 years of management experience preferred

• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States

• Ability to work a flexible schedule including evening, weekends and holidays

• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently

• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects

• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis

• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

• Must be able to climb stairs both inside and outside in a variety of weather conditions

The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment? We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.