Hotel Katerina - Lead Server

Wage & Job info: $17 - $19/hr tips. Full-Time position.

We're expanding our portfolio with the stunning Hotel Katerina in the charming city of Chico, California!

Become a part of the Oxford Collection, a family-owned and operated company where growth meets opportunity. We’re on the lookout for dynamic, passionate individuals who are eager to join a company that’s on the rise. At Oxford, you’ll experience a warm, family-like atmosphere that truly sets us apart. We're not just passionate about hospitality; we’re committed to fostering growth within our organization.

We're looking for a dedicated Lead Server to be part of our opening team at Hotel Katerina. If you have a passion for hospitality and a commitment to excellence, we’d love to connect with you. At Oxford, we believe in building meaningful careers, offering competitive pay, and a comprehensive benefits package that includes medical, dental, vision, 401k/profit sharing, PTO, and property discounts.

With locations across Washington, Oregon, California, and Idaho, Oxford Collection stands out thanks to our most valuable asset: our exceptional, handpicked team. Our commitment to service and care shines through in every guest interaction. Ready to be part of something extraordinary? Join us today!

The Lead Server is a key member of the food and beverage team, dedicated to creating distinctive and authentic dining experiences for guests. This role is responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. The Lead Server also supports team operations, upholds service standards, and provides guidance to fellow servers as needed. They always provide a high level of customer service, taking time with guests to ensure every aspect of their stay exceeds expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (70%):

• Attending to guests' needs, responding to their inquiries, and immediately addressing their dining concerns
• Ensure the timely and accurate serving of orders and other additional services to achieve the upmost guest experience
• Maintain knowledge of menu and restaurant specials
• Take guest orders and input orders accurately into the POS system, clarify meal requirements, allergies, dietary needs and special requests with the guest and culinary team
• Provide hands on training at the direction of leadership
• Provide feedback on areas of success or need for improvement in daily operations
• Perform the cleanup and sanitization of the dining area
• Ensure that food and alcohol service regulations are being followed
• Assist with food service throughout banquet functions to ensure quality of service and product as needed
• Ensure that the servers are prepared for their shift and may lead stand up
• Assist with inventory control, ordering and execution of banquets

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%):

• Welcome guests warmly, responding to requests in a timely, friendly and efficient manner
• Communicate clearly and effectively with guests and kitchen staff
• Effectively listen, understand, clarify, and resolve concerns raised by coworkers and guests
• Assist with guest recovery efforts in the absence of management or supervisory team
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (10%):

• Serve as a role model for Front of House staff
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Obtain sales leads for the sales department
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of guests
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Previous food & beverage experience preferred
• Previous hospitality experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.

Salary : $17 - $19