What are the responsibilities and job description for the Customer Service Agent position at Oyer Insurance Agency?
We are seeking a dedicated individual to provide exceptional customer service to our policyholders at Oyer Insurance Agency. Our goal is to deliver quality service over meeting sales targets.
Key Responsibilities
- Explain and clarify policy, coverage, billing, and eligibility provisions to customers based on their unique circumstances.
- Respond to customer inquiries regarding quotes, changes to existing coverage, or new policies, determining acceptability and placement as needed.
- Maintain accurate records of conversations with insureds and/or carriers regarding exposures and coverages.
- Follow up with customers on billing, supporting documentation, and company letters in a timely manner.
The ideal candidate will possess excellent communication skills, be proficient in multitasking between phone systems, agency management software, and Microsoft Office applications, with a preference for at least 2 years of experience in personal or commercial insurance. A friendly, client-first attitude is essential for success in this role.
About the Role
This is a full-time position with an approximately 8-hour shift, Monday through Friday, and Saturdays from 9:00 AM to 12:00 PM. We value work-life balance and are open to flexibility with the right candidate.
If you have a passion for delivering outstanding customer service and a strong understanding of insurance principles, we encourage you to apply for this exciting opportunity.
