Customer Service Insurance Agent

Oyer Insurance Agency is looking for an individual to provide prompt, exceptional customer service to our policyholders. We are a small independent agency with a laid back work environment. We value being able to provide quality service over sales goals. Our hours are 9-5 Monday through Friday and Saturday 9-12. We value a good work life balance and can be flexible with you as well.

You’ll be responsible for quoting insurance policies, advising potential clients on coverage, making changes, and retention of existing accounts. You’ll also help resolve billing issues and take payments over the phone and in person. If you have previous property and casualty insurance experience and have a friendly, client-first attitude, please apply today!

Responsibilities for insurance customer service representative

• Understands and explains policy, coverage, billing and eligibility provisions related to individual customer circumstances.
• Receives customers requesting quotes or changes to existing coverage and/or new policies. Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
• Assist with cross-selling current clients and asking current policyholders for opportunities to quote additional lines.
• Review customer renewal concerns and provide alternative solutions for business retention.
• Quoting and follow up of system generated leads.
• Remarket current customers flagged at renewal.
• Maintain an up-to-date customer profile.
• Make suggestions to improve customer satisfaction and operation workflow.
• Documents all material conversations with insureds and/or carriers regarding exposures and coverages.
• Follow up with customers concerning billing, supporting documentation, and company letters.
• Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims.

Knowledge, Skills, and abilities

Must be an assertive self-starter with the ability to maintain underwriting standards even when pressed to compromise. Should have demonstrated effective presentation skills through both verbal and written communications. Employee should maintain a professional appearance and be able to have strong interpersonal skills to strengthen relationships. Multi-tasking between phone system, email, agency management system, company websites, and basic software programs like Microsoft Word. Must be an Ohio licensed property and casualty agent in good standing. Preferably at least 2 years of experience in personal or commercial insurance.

Job Type: Full-time

Expected hours: 35 – 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Insurance: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Experience:

• Insurance: 2 years (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Ohio Property & Casualty License (Required)

Ability to Commute:

• Wooster, OH 44691 (Required)