What are the responsibilities and job description for the Front Desk Associate position at OYO HOTEL- Tyler Lindale?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced hospitality setting.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations, cancellations, and modifications using hotel management software.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services and amenities.
- Handle guest requests and complaints with professionalism, striving for guest satisfaction at all times.
- Maintain accurate records of guest information and billing details.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing front desk operations, including cash handling and balancing daily transactions.
- Promote hotel services, amenities, and local attractions to enhance guest experiences.
Skills
- Strong background in hospitality management or related fields is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with a focus on guest relations.
- Familiarity with front desk operations in hotels or resorts is an advantage.
- Proficiency in using phone systems and hotel management software.
- Ability to work well under pressure while maintaining attention to detail.
- Strong problem-solving skills with a customer-centric approach.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Expected hours: 25 – 35 per week
Schedule:
- Evening shift
Work Location: In person