What are the responsibilities and job description for the Motel Front Desk Clerk position at Oyo hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience at our hotel or resort, handling various administrative tasks while maintaining high standards of professionalism.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle reservations, cancellations, and modifications using hotel management software.
- Maintain an organized front desk area, including managing phone systems for incoming calls.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments and maintain accurate records of transactions.
- Assist in coordinating special requests or accommodations for guests as needed.
Requirements
- Previous experience in guest services or hospitality is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with hotel management systems and front desk operations is advantageous.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A friendly, approachable demeanor with the ability to work well under pressure in a fast-paced environment.
If you are passionate about providing outstanding service in the hospitality industry, we encourage you to apply for this exciting opportunity as a Front Desk Agent!
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Ability to Commute:
- Kernersville, NC 27284 (Required)
Ability to Relocate:
- Kernersville, NC 27284: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12