What are the responsibilities and job description for the Customer Service Representative Supervisor - Jonesboro position at Ozark Guidance?
Job Details
Description
Arisa Health is seeking candidates to fill a Customer Service Representative Supervisor in Northeast Arkansas. The Customer Service Representative Supervisor will supervise the Customer Services Representatives in Northeast Arkansas. This person will monitor and communicate scheduling issues such as coverage, procedure changes, scheduling corrections and completion of daily duties.
Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.
This position is classified as full-time, non-exempt (hourly).
Work Hours: Full time, Monday - Friday; 9:00 a.m. to 5:00 p.m.
What Our Customer Service Representative Supervisor Will Do
Description
Arisa Health is seeking candidates to fill a Customer Service Representative Supervisor in Northeast Arkansas. The Customer Service Representative Supervisor will supervise the Customer Services Representatives in Northeast Arkansas. This person will monitor and communicate scheduling issues such as coverage, procedure changes, scheduling corrections and completion of daily duties.
Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.
This position is classified as full-time, non-exempt (hourly).
Work Hours: Full time, Monday - Friday; 9:00 a.m. to 5:00 p.m.
What Our Customer Service Representative Supervisor Will Do
- Provide direct supervision of the Northeast Arkansas Customer Service Representatives, including reviewing and approving time sheets, completing yearly performance evaluations for CSR staff, coordinating the schedules including approving time off requests and finding coverage when needed.
- Provide oversight of the completion of CSR tasks, including running and/or disseminating reports in the medical record.
- Complete current CSR tasks in a timely manner and provide administrative leadership to ensure that CSR staff are trained in completing day-to-day tasks and in providing appropriate customer service to Arisa clients.
- High school diploma or equivalent
- The ability to multitask
- Good organizational skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- The ability to work independently, establish priorities and organize workload
- Problem- solving mindset
- Good leadership skills
- Excellent telephone skills
- Willingness and ability to alter duties to support the needs of the business
- One year of experience in a medical office is preferred
- Previous experience providing management and/or leadership
