Account Manager

Description

SUMMARY: Responsible to manage sales, staff, training and developing specific business plans; implement account and Company procedures; bring effective solutions for complex business issues; and possess the ability to utilize effective techniques to stimulate sales growth for assigned accounts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Develop and provide strategic leadership/input to staff.
• Follow specific company guidelines regarding pricing structures related to specific customer accounts, with ability to understand and identify customer requirements.
• Ability to explain and interpret Customer Marketing Agreement and other programs to customer and sales team. Assist in negotiation of contracts.
• Adhere to Company standards to protect Company integrity.
• Maintains contact with Sales Manager and Leadership Team to communicate sales strategy and direction.
• Evaluate/compare pricing and other programs with those of other customers by analyzing other plans, surveys and other information.
• Maintain assigned account files and records. Prepare/file reports on issues with customer location. 
• Implement and manage Company Merchandising Standards. Ensure that the account meets Company Merchandising Standards related to product supply and rotation.
• Maintain account specific data and sales history on palm unit, to include inventory control and account management information.
• Log daily sales calls, appointments and office time.
• Create correspondence, reports, presentations and other documentation as required by position.
• Meet customer service expectations through daily communication, problem solving and appropriate follow-up.
• Maintain professional team relationship with co-workers and customers that contact is made with. 
• Communicate account activities to designated parties.
• Complete required paperwork daily for assigned accounts.
• Participate in sales team meetings.
• Develop and follow store visitation rotational schedule.
• Follow management weekend rotational schedule.
• Train, evaluate and develop team members.
• Other Duties as assigned by Manager or Supervisor
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

SUPERVISORY RESPONSIBILITIES: Lead, manage and supervise a subordinate staff. Maintain direction and compliance with Company’s policies and applicable regulations/laws.

Requirements

COMPETENCIES: Excellent interpersonal and communication skills, with demonstrated management, marketing and organizational skills.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. 

• Education and/or Experience: High school graduate or equivalent, with 1 to 3 years sales experience. Associate’s Degree preferred.
• Language Skills: Ability to internalize information and communicate effectively. Ability to respond to common inquires. 
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals 
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions.
• Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Access and Outlook).
• Certificates, Licenses, Registrations: Valid Class E driver’s license, current vehicle liability insurance, and driving record within Company MVR policy guidelines.
• Other Qualifications: Ability to operate a manual/powered pallet jack to lift/move product. Valid drivers license, current liability insurance certificate, and driving record within MVR policy standards. Must be able to use personal vehicle during normal business hours.

TRAVEL REQUIRED: Local daily travel to customer locations

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch/kneel bend and reach.  

The employee must lift, push, pull, carry and/or move up to 10 to 50 pounds. Specific vision abilities include close vision, and distance vision.

WORK ENVIRONMENT: The employee is required to work safely at account locations.

While performing the duties of this job, the employee is not exposed to weather conditions except during travel. The noise level in the work environment is usually moderate.