Patient Service Representative

OZARKS COMMUNITY HEALTH CENTER

DEPARTMENT: Clinic

POSITION TITLE: Patient Service Representative

Non-Exempt

OZARKS COMMUNITY HEALTH CENTER MISSION

To provide greater access to quality, compassionate, and professional healthcare through
our comprehensive health system and community partnerships.

DEPARTMENT OBJECTIVE

To operate a medical clinic to meet the needs of the residents of the community.

JOB SPECIFICATIONS

Education & Training

• High School diploma or equivalent required
• Clerical experience preferred
• Must pass annual competencies

Licensure & Certifications

• Family and Friends CPR within 6 months of employment

Experience

• Health care experience preferred

Reports to:

• Clinic Manager

JOB SUMMARY

Performs daily functions related to providing care to patients of the community; actively and consistently contributes to department operations and communication; behaves in a manner consistent with mission of OCHC and performs other duties as requested.

FUNCTIONAL REQUIREMENTS

• Performs daily functions relating to Clinic Operations.
• Handles telephone routing to appropriate person including answering inquiries relating to services, simple insurance inquiries, open tasks that can be answered, closing task when finished, and screen emergencies per OCHC protocol.
• Answers telephone promptly and courteously.
• Schedules appointments per appropriate guidelines set forth by Provider/Clinic Manager and requests medical records when needed.
• Dismisses the patient and makes arrangements for return appointments and assists them with any questions or problems they have prior to leaving the clinic.
• Requests payment of deductibles, co-insurances, and non-participating third party payor at time of service for current visit and outstanding bills.
• Posts payments with correct amount, correct mnemonics, and in correct account.
• Assures that all necessary forms are current in patient registration. (Consent, Hippa, Portal, Household Income, Sliding Fee) and scanned into EMR.
• Responsible for updating patient photo, patient demographics, insurance, as well as getting copy of insurance cards for EMR and updating care team.
• Daily balances cash received to cash drawer, checks for reoccurring payment, fills out closing drawer form properly and closes cash drawer with minimal mistakes.
• Accurately creates episodes per procedure for work comp and MVA and other special accounts (i.e., prisoners/disabilities).
• Attends patients on schedule in a timely fashion.
• Enters tasks correctly, checks to make sure there is only one task open for that patient, getting all relevant information, and routes to correct staff member.
• Participates in QI activities as needed. Including promoting Patient Portal and assisting with Patient Summaries.
• In downtime makes new patient packets, makes copies of any forms needed, completes all tasks directed to front office, and enters portal denials or duties assigned.
• Receives courtesy lab orders ensures Provider is entered in system and reports to credentialing Providers that need to be entered and scans lab order into patients chart.
• When opens and/or closes office ensures all steps per protocol are completed.
• Asks for patient signatures and proof of ID when picking up samples, prescription, or kind of records/reports.

Salary is based off no experience. Compensation is evaluated based off years of experience.

Job Type: Full-time

Pay: $15.00 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Ability to Commute:

• Hermitage, MO 65668 (Required)

Ability to Relocate:

• Hermitage, MO 65668: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20