Concrete Dispatch & Customer Service Representative

Overview

Dispatch & Customer Service Representative

Salary: $51,000 - $64,000

Summary: Are you ready to make a difference? As a Dispatch & Customer Service Representative, you'll coordinate the timely delivery of concrete from our plant locations to job sites. You'll ensure customer satisfaction while using the most efficient and cost-effective processes. This role involves computerized dispatching of company trucks and tendering loads to outside trucking companies.

Customer Service

Your Principal Duties and Responsibilities:

• Receive customer orders via phone or from order takers
• Communicate effectively with customers to determine proper quantity, mix, delivery time, and job site location for each order
• Note any special or unusual customer requests
• Suggest value-added products to enhance performance based on the customer’s job requirements
• Enter customer orders accurately and completely into the dispatch system
• Advise customers of potential issues such as load limits, scheduling conflicts, and vehicle weight limitations
  
  

Dispatching

• Schedule mixer trucks to ensure maximum utilization and efficiency while meeting customer needs and expectations
• Generate accurate and complete delivery tickets to the plant manager in a timely manner
• Communicate frequently with mixer drivers, plant managers, production managers, and the operations manager to avoid or address issues
• Monitor mixer truck status constantly to ensure customer satisfaction and optimal equipment and labor utilization
• Ensure drivers comply with local, state, and federal DOT guidelines and regulations
• Collaborate with remote dispatch offices to move equipment and people to meet customer demands
• Attend sales meetings to discuss scheduling of plants and equipment
• Adjust dispatch schedule as needed to reflect current and accurate information
• Communicate daily with the plant manager to advise of mixer driver start and finish times
  
  

Global Responsibilities

• Regular attendance and physical presence at the office or job site is essential unless hired to work remotely
• Be prepared to perform additional duties as needed to meet business needs
  
  

Qualifications You'll Bring

Education/Specialized Knowledge/Professional Certifications:

• High School Diploma or equivalent required
• Knowledge of the geographic area where dispatching is strongly preferred
  
  

Experience

• Minimum three years of work experience required, with construction or concrete industry experience preferred
• Experience working with personal computers
  
  

Skills/Abilities You'll Need

• Demonstrated ability to work with basic mathematics (addition, subtraction, multiplication, division, including fractions)
• Ability to read, write, speak, and understand English
• Proficiency in reading and interpreting maps and directions
• Effective oral and written communication skills
• Ability to handle multiple competing tasks
• Ability to work independently with minimal supervision
  
  

Benefits Information

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our Benefits Include

• Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
• Retirement Plan Options - Helping you build a secure future.
• Voluntary Benefits - Helping you to cover unexpected expenses.
• Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program - Offering confidential support for personal and professional challenges.
• Wellness Program - Promoting a healthy lifestyle through resources and incentives.
  
  

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.