What are the responsibilities and job description for the Help Desk Specialist II position at P-11 Security, Inc. | SBA 8(a) Certified | EDWOSB?
Description
P-11 Security, based in Southern California, is a certified Economically-Disadvantaged Women-Owned Small Business (EDWOSB) with over 9 years of experience in the security field. Specializing in Security in Depth (SiD) services, we deliver an integrated suite of 360 Security Services, Cyber Security, and Information Technology solutions, embodying our commitment to Multi-Layered Defense for Maximum Security. Our strategies are meticulously adapted to the unique challenges faced by the Defense Industry Base, military installations, government agencies, and educational institutions, ensuring tailored and effective security solutions.
At P-11 Security, we are driven by a mission to empower our clients with comprehensive security measures that protect their operations across every layer. Our vision is to lead the industry as the premier provider of SiD solutions, renowned for our innovation, client-focused approach, and unwavering commitment to excellence. Upholding values of integrity, diversity, and respect, we foster an environment where our team of seasoned professionals can thrive and contribute to the safety and security of our clients. Join us in making a significant impact in a challenging and rewarding field, where your efforts ensure stability and security for our clients' critical missions.
The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance Shall Include
Experience:
Minimum of five (5) years of experience in information technology or a related field
Education
BS degree in Computer Science, Information Technology or equivalent experience
Certifications
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance
P-11 Security, based in Southern California, is a certified Economically-Disadvantaged Women-Owned Small Business (EDWOSB) with over 9 years of experience in the security field. Specializing in Security in Depth (SiD) services, we deliver an integrated suite of 360 Security Services, Cyber Security, and Information Technology solutions, embodying our commitment to Multi-Layered Defense for Maximum Security. Our strategies are meticulously adapted to the unique challenges faced by the Defense Industry Base, military installations, government agencies, and educational institutions, ensuring tailored and effective security solutions.
At P-11 Security, we are driven by a mission to empower our clients with comprehensive security measures that protect their operations across every layer. Our vision is to lead the industry as the premier provider of SiD solutions, renowned for our innovation, client-focused approach, and unwavering commitment to excellence. Upholding values of integrity, diversity, and respect, we foster an environment where our team of seasoned professionals can thrive and contribute to the safety and security of our clients. Join us in making a significant impact in a challenging and rewarding field, where your efforts ensure stability and security for our clients' critical missions.
The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance Shall Include
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
- Monitors and enforces all IT policies and procedures
- Assist with setting up new users in IDAM and multiple level security LDAP profiles
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Experience:
Minimum of five (5) years of experience in information technology or a related field
Education
BS degree in Computer Science, Information Technology or equivalent experience
Certifications
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance
- Current Top Secret Clearance with SCI Eligibility
- Eligibility for access to Special Access Program Information
- Willingness to submit to a Counterintelligence polygraph
