Plumbing Field Supervisor

Job Title : Plumbing Field Supervisor

FLSA Status : Exempt

LOCATION : Mission, KS

SUPERVISES : This position supervises field staff

The Role

Work directly with customers, dispatch, and technicians or comfort specialists so they can accomplish 5 star service, every time.  This individual consistently uses multiple communication platforms to ensure processes are followed by every employee in your group in every interaction. This is a fast paced opportunity for a DRIVEN, RESULTS oriented individual.

Responsibilities

• Working closely with the technicians, dispatch, and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
• Work regularly and throughout the day with multiple slack channels both for just in time appointments and upcoming appointments to drive communication and 5
• customer experience.
• Professionally answering and making phone calls in a polite, friendly manner.
• Calling customers and technicians or comfort specialists to set up appointments and review progress during jobs.
• Work with technicians or comfort specialists through slack messaging to ensure process adherence and 5
• service is provided per company guidelines and best practices.
• Know how to establish customer rapport to ensure highest levels of satisfaction including understanding and delivering quality assurance final calls.
• Make sure that all options are provided to customers and packages and pricing follows company guidelines.
• Participate actively in all formal exercises and on-the-job training
• Assist in completing accurate and timely paperwork both through slack and service titan.
• Ensure each technician or comfort specialist documents and completes all needed paperwork for next step in 5
• customer experience.
• Driving standards and actions in accordance with attached process flowcharts.

Requirements

Competencies for Success

Decision Making

Physical / Mental Requirements :

Benefits

Salary : $80,000