What are the responsibilities and job description for the Collision Estimator position at P & G Chevrolet Llc?
Responsibilities:
- Provide Best in Class Customer Service to all customers to exceed customers expectations.
- Engage customers and other teammates in a professional manner at all times.
- Review workload and estimate schedule to continuously maximize efficiency.
- Prepare estimates for scheduled customers and non-drive estimates within 1 day of arrival.
- Maintain exceptional CSI and DRP scorecards above company standards.
- Complete a blueprint process for an accurate repair plan and work closely with the repair technician.
- Submit parts orders to the parts department utilizing CCC tasks accurately and timely.
- Maintain communication throughout the repair process with insurance representatives and customers.
- Maintain files daily and record accurate detailed documentation.
- Assist with quality control to assure all aspects of the repair has been completed.
- Prepare final billing prior to completed repairs.
- Close files daily to achieve weekly sales goals.
- Review Account Receivables and open repair orders weekly with management.
- Participate in continued education and training.
Qualifications:
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- Four years experience as an estimator preferred.
- DRP & CCCOne experience preferred.
- Reynolds & Reynolds experience preferred.
- Excellent oral and written communication skills.
- Maintain a professional appearance and attitude.
