What are the responsibilities and job description for the Production Coordinator position at P.J. Fitzpatrick?
Join Our Team and Make an Impact!
At PJ Fitzpatrick, we believe in making life better, one home at a time. As a Production Coordinator, you'll play a pivotal role in creating a seamless experience for our customers from sale to installation. If you have experience with ServiceTitan, Salesforce, or similar CRM tools, and a background in production coordination, project management, or call center operations, this is the opportunity to bring your skills to a company where quality and customer satisfaction are everything.
Why Join PJ Fitzpatrick?
- Culture of Excellence: Join a team that celebrates ownership, integrity, and delivering WOW moments to every customer.
- Growth Opportunities: We invest in our people through training and clear career paths.
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Comprehensive Benefits:
- Competitive pay
- Health insurance
- Life Insurance
- 401K with Company Match
- Dental & Vision
- PTO and Holiday Pay, including PTO on your Birthday
What You'll Do
As a central point of communication, youll:
Coordinate Schedules: Efficiently manage installation calendars using CRM tools to align daily capacity goals and customer needs.
Drive Success: Proactively solve same-day challenges, including weather delays and material shortages, ensuring minimal disruption.
Communicate Effectively: Keep customers informed with real-time updates, confirmations, and resolutions always aiming for a 5-star experience.
Support Installation Operations: Partner with Project Managers, Purchasing, and Warehouse teams to ensure every job is fully prepared and equipped.
Maintain Accuracy: Verify all post-installation documentation, payment details, and ensure CRM data is current and correct.
Problem-Solve: Log and resolve customer concerns efficiently, documenting all interactions and updates in systems like ServiceTitan or Salesforce.
Close the Loop: Coordinate with accounting to confirm final payments and update project statuses.
What Youll Bring to the Role
Core Skills:
Strong experience with CRM platforms (ideally ServiceTitan, Salesforce, or similar).
Exceptional time management, multitasking, and organizational skills.
Excellent customer service and problem-solving abilities.
Ability to thrive in a fast-paced, team-driven environment.
Experience & Background:
Minimum 1 year in a production coordinator, dispatcher, or project manager role in construction, home improvement, maintenance, or utilities.
Experience working in or with a call center environment is a strong plus.
High School Diploma or equivalent required.
Physical Requirements:
This role is a hybrid position - Some in-person trainings and in-office presence required.
Apply Now and Start Your Career with PJ Fitzpatrick!
Ready to level up your career? If you're a detail-obsessed, customer-focused professional with a knack for technology and coordination, we want to hear from you.
