What are the responsibilities and job description for the Call Center Representative position at P & K Research, Inc.?
We are seeking enthusiastic, customer-centric part time Telephone Recruiters to join our Contact Center team. If you have an outgoing personality and would like to assist us in meeting our goals for screening our existing testers then we would like to meet you. Our part-time employees generally work 20-30 hours per week. Extra hours are offered based on seasonal volumes!
Description:
This Customer Service Recruiter position entails working with existing testers to screen them for potential studies related to new products offered by our clients. A successful candidate will have demonstrated the ability to communicate clearly and effectively while utilizing excellent listening skills.
Responsibilities include:
- Assist in achieving recruiting goals for sensory and product testing.
- Screen testers in an accurate and timely manner.
- Maintain and enhance tester relationships by providing excellent customer service.
Requirements:
- High School diploma or equivalent.
- Basic math, reading and computer skills.
- Attention to detail.
- Ability to follow directions with minimal supervision.
- Prior customer service and/or Contact Center experience is a plus.
- Ability to communicate effectively in English (Spanish a plus).
- Flexible in hours including evenings and weekends. (PM Shift)
HIRING FOR PM SHIFT: Monday - Friday 3pm - 9pm; Saturdays 9am-5pm
Industry
- Market Research
Employment Type Part-time
Job Type: Part-time
Pay: $16.20 - $18.00 per hour
Benefits:
- 401(k)
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Chicago, IL 60631
Salary : $16 - $18