Service Dispatcher

Job Description

P & L Johnson, the leading Heating & Air conditioning provider in Astoria, Oregon, is seeking a motivated and organized individual to join our team as an Service Dispatcher. If you have excellent communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment, we want to hear from you! We have an exciting opportunity for this position so come and join our growing team!

ABOUT US:

P & L Johnson is driving innovation and disruption in an industry that is ripe and ready for change. We provide HVAC/R services throughout the Oregon Coast, servicing our customers along the OR/WA peninsula. We are a full-service business for all residential and commercial heating, cooling, and refrigeration needs. We start with our employees who are accountable, transparent, and trustworthy. This allows us to provide HVAC, refrigeration, maintenance and service to a wide variety of customers and businesses. By hiring the BEST talent, we can provide the BEST service to our highly valued customers, as we continue to grow and support our coastal communities.

ABOUT THE JOB:

• The Service Dispatcher will play a key role in supporting the field staff as well as administration team.
• This person will be well-rounded as the dispatcher is a member of our office staff dispatching service techs daily.
• In addition to dispatching, they are a critical role in helping keep the office running smoothly.
• At times they may be asked to help support the phones when they’re ringing off the hook or help a walk-in customer with their needs.
• If you are someone who likes to multi-task, have a variety of things to do, and no day is ever the same, this is the job for you!
• The below responsibilities are some of the things this position will partner with those in the office, to ensure our customers are taken care of and our field techs are setup for success.

Responsibilities include:

• Very dependable
• Take service calls from residential, commercial, and industrial clients.
• Monitor emails for service calls, and customer communication.
• Schedule service and maintenance calls for residential, commercial, and industrial clients. Schedule repairs.
• Complete and close work orders.
• Process workorder paperwork with third party vendors, save and forward on to appropriate next in line team member to obtain quote.
• Work with technicians and/or sales team to prepare repair quotes.
• Assist technicians in ordering parts and issuing POs as needed.
• Track parts for open work orders.
• Enter new customer information as well as updating current customer information.
• Schedule maintenance.
• Assist technicians with pricing of repairs for residential jobs.
• Prepare technicians to be out of the shop in a timely manner in the mornings.
• Work closely with the job coordinator to organize manpower.
• Back up support to office administration team.
• Monitor workload, communicate personnel needs with management.
• Process time off requests/enter information into company calendar (for field staff).
• Work with third parties to ensure that service work orders are completed on time and within the budget given.
• Prioritize calls according to urgency and importance.
• Monitor the route and status of technicians to coordinate and prioritize their schedule.
• Provide customers with information about orders, appointments, etc.
• Enter information and maintain data within the computer system as far as call logs, activities, etc.
• Process Warranties

ABOUT YOU:

P & L Johnson believes our most valuable resource is our family of skilled, loyal, and professional employees. We not only look for people who possess the great skill sets and experience in the industry, but people who share our core values:

CORE VALUES:

• High Performance – Setting the bar high, then reaching higher
• Serving Others – Making the needs of our customers and coworkers our primary focus Professionalism – Demonstrating quality, reliability, and industry expertise for every customer
• Integrity – Doing the right thing, even when no one is watching

Continuous Improvement – Driving to better ourselves and our businessIn addition to your core values, to be successful in this Service Dispatcher role, you will possess the following:

• Experience as a service dispatcher within the HVAC industry, trucking, industry, medical industry, etc. is a HUGE plus!(If you have proven experience as a dispatcher, we will pay $500 bonus after 90-day of employment)
• Excellent written and verbal communication skills.
• Attention to detail with a high degree of accuracy.
• Ability to listen to others and hear what they are saying.
• Act and work with a sense of urgency.
• Proficient & computer savvy, specifically with MS Office – (Excel, Word, Teams, etc.).
• Experience working with Davis ware software program (Vision 2.0) extremely helpful.
• Organized, professional and ability to keep a tidy space.
• Multitasking expert and the ability to stop and start projects and navigate change as it comes at you.
• Teachable, coachable, and willing to take on and learn new things.
• Ability to work calmly under pressure.
• Provide excellent customer service and willing to go the extra mile for our customers.
• Team-player, positive & upbeat attitude – “can do” approach with the willingness to lend a hand where it is needed.
• Ability to pass pre-employment drug screen and background check.

Physical Requirements include:

• Prolonged periods of sitting at a desk and working on a computer.
• Repetitive hand and arm motion, specific to typing, holding a phone, etc.
• Must be able to lift to 15 pounds at times.
• Must be able to access all areas of the facility to determine purchasing needs.

We thank you for your time in learning a little about us here at P & L Johnson, as well as the opportunity we have available for someone who is Dependable, People-oriented, Achievement-oriented and ability to work independently. You will find we offer a competitive salary range of $22-$25 per hour (depending on experience), with a generous Benefit Plan which includes: PTO, 401k, Paid Holidays, Medical, Dental, Vision options, Employee Referral & Sign-On Bonus, and much more. We value your Work, Life, Balance too!

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Astoria, OR 97103 (Required)

Ability to Relocate:

• Astoria, OR 97103: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25