What are the responsibilities and job description for the Customer Care Representative position at P3 Delivery?
About Us:
P3 Delivery is an award-winning management consulting firm dedicated to providing exceptional products/services to our customers. We value integrity, teamwork, and a commitment to excellence.
We are seeking a dedicated and passionate Customer Care Representative to join our dynamic team at
P3 Delivery. You will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. If you have excellent communication skills, a friendly demeanor, and a commitment to customer satisfaction, we want to hear from you!
Key Responsibilities:
Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution.
Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
Enters new accounts, connections/disconnections, work orders, re-reads, or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders. Must be able to pass computer skills assessment.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service, retail, or a related field is preferred.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and a commitment to accuracy.
- A positive attitude and a passion for helping others.
P3 Delivery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Salary : $13 - $14
