What are the responsibilities and job description for the Enterprise Technician position at P3 Delivery?
We are seeking a skilled and tech-savvy Enterprise Technician to join our team. This role is perfect for an individual with a strong background in computer hardware and software support who thrives in a fast-paced environment. If you have a passion for troubleshooting, diagnostics, and providing exceptional technical support, we encourage you to apply.
As an Enterprise Technician, you will:
Provide computer hardware and software support on LAN- or Cloud-based systems
Receive and respond to requests for service
Troubleshoot problems and perform diagnostics and root cause analysis on multiple platforms
Identify, resolve, and escalate problems and issues
Execute patches and fixes, and make recommendations for problem prevention procedures and controls
Develop checklists for typical problems to enhance the service-desk knowledge and tracking database
Maintain all related documentation
Qualifications:
1-3 years of experience in a technical support role
Strong understanding of LAN and Cloud-based systems
Excellent troubleshooting and diagnostic skills
Experience with executing patches, fixes, and root cause analysis
Ability to provide detailed documentation and develop procedural checklists
Strong communication and interpersonal skills
P3 Delivery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
