What are the responsibilities and job description for the Plumbing Service Manager position at P3 Services?
The Plumbing Service Manager at Anchor Plumbing will play a crucial role in overseeing the daily operations of our plumbing service department. This position is responsible for ensuring that all plumbing services are delivered efficiently, effectively, and to the highest standards of quality. The manager will lead a team of skilled plumbers, coordinating their schedules and providing support to resolve any technical issues that may arise. Additionally, the Plumbing Service Manager will be tasked with maintaining customer satisfaction by addressing client concerns and ensuring timely service delivery. Ultimately, this role aims to enhance the overall performance of the plumbing service team while driving business growth and customer loyalty.
Minimum Qualifications:
- High school diploma or equivalent; relevant technical certifications in plumbing or a related field.
- Proven experience in plumbing services, with at least 3 years in a supervisory or management role.
- Strong understanding of plumbing codes, regulations, and safety standards.
Preferred Qualifications:
- Bachelor's degree in business management or a related field.
- Experience with project management and budgeting in a construction or service environment.
- Familiarity with customer relationship management (CRM) software.
- Plumbing License preferred or specific trade License for business
Responsibilities:
- Supervise and manage the plumbing service team, including scheduling, training, and performance evaluations.
- Ensure compliance with safety regulations and industry standards in all plumbing operations.
- Develop and implement service strategies to improve efficiency and customer satisfaction.
- Monitor inventory levels and order supplies as needed to maintain operational readiness.
- Act as the primary point of contact for customer inquiries and complaints, resolving issues promptly and professionally.
- Flexibility to work overtime and weekends as required.
- Regular travel requirements with some overnight travel.
Skills:
The Plumbing Service Manager will utilize strong leadership skills to motivate and guide the plumbing team, ensuring that all members are aligned with company goals. Excellent communication skills are essential for effectively interacting with customers and addressing their concerns, as well as for collaborating with team members. Problem-solving skills will be critical in diagnosing and resolving plumbing issues that arise during service calls. Organizational skills will help in managing schedules, inventory, and service requests efficiently. Additionally, a solid understanding of plumbing systems and technologies will enable the manager to provide technical support and guidance to the team.
