What are the responsibilities and job description for the Help Desk Tier I position at P3S Corporation?
P3S Corporation is an emerging leader in the Government Services industry specializing in Information Technology, Financial Management, and Healthcare Management Services for the federal government. We are dedicated to exceeding our customers’ expectations through dedication, determination, and innovative solutions. As an 8(a), Woman-owned, and Small Disadvantaged Business, P3S Corporation assists the government in meeting its socio-economic goals. Our commitment to performance, productivity, and powerful solutions ensures we provide high-quality professionals and excellent support to our team members.
This is a full-time, on-site role located in San Antonio, TX for a Help Desk Tier I position. The Help Desk Tier I will be responsible for providing technical support to end-users through phone, email, and in-person interactions. Daily tasks include resolving hardware and software issues, escalating complex problems to higher support tiers, logging all support requests, configuring user accounts, and managing IT assets. The Help Desk Tier I will deliver excellent customer service and ensure timely resolution of technical problems.
- Experience with troubleshooting hardware and software issues
- Excellent customer service and communication skills
- Knowledge of network and system configurations
- Ability to prioritize tasks and manage time effectively
- Strong problem-solving skills and attention to detail
- Relevant certifications such as CompTIA A or Network are a plus
- Ability to work on-site in San Antonio, TX
- Experience with ticketing systems and IT asset management is beneficial
