What are the responsibilities and job description for the Security Control Room/Lead position at P4 Security Solutions?
Security Control Room/Lead
Responsibilities:
- Dual role: Friday & Saturday Lead duties. Sunday-Thursday (Command Center)
- Responsible for observing a large number of cameras while multi-tasking.
- Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner..
- Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
- Log shift activity of various officers / buildings using established systems, processes, and protocols.
Requirements:
- 20HR Basic Training Certificate
- Active PERC (Permanent employee registration card)
- Demonstrated exceptional customer service skills.
- Excellent verbal communication skills.
- Excellent written communication skills
- Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.
- Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.
Schedule: Thursday-Saturday 3pm-11pm & Sunday/Monday 7am-3pm.
