What are the responsibilities and job description for the Security Control Room / Lead position at P4 Security Solutions?

Security Control Room / Lead

Responsibilities :

Dual role : Friday & Saturday Lead duties. Sunday-Thursday (Command Center)
Responsible for observing a large number of cameras while multi-tasking.
Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner..
Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
Log shift activity of various officers / buildings using established systems, processes, and protocols.

Requirements :

20HR Basic Training Certificate

Active PERC (Permanent employee registration card)

Demonstrated exceptional customer service skills.

Excellent verbal communication skills.

Excellent written communication skills

Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.

Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.

Schedule : Thursday-Saturday 3pm-11pm & Sunday / Monday 7am-3pm.

Salary : $19

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