Support Services Supervisor

Job Summary
The Support Services Supervisor will oversee the transportation-related activities within the program. Responsibilities include managing transportation staff, coordinating schedules, ensuring compliance with safety regulations, and liaising with other departments/agencies to ensure seamless delivery. The supervisor will also handle transportation-related issues and report to the Program Director.

Duties

Calendar and Schedule Management:

• Coordinate and manage daily schedules for staff.
• Organize and schedule meetings, appointments, and events.
• Ensure timely communication of schedule changes to relevant parties
• Referral and Client Management:
• Manage and track referrals from various sources.
• Maintain effective communication and relationships with biological parents, resource parents, CYF (Children, Youth, and Families), and staff.
• Address client inquiries and concerns promptly and professionally.
• Billing and Compliance Tracking:
• Handle billing processes, including tracking and cross-referencing weekly billable notes.
• Ensure accurate documentation of paid contractor hours.
• Monitor compliance with program requirements and regulations.
• Outcome and Data Tracking:
• Track and analyze program outcomes and performance metrics.
• Maintain accurate and up-to-date data records.
• Documentation and Reporting:
• Maintain weekly notes and encounter records.
• Ensure staff are entering report data in a timely manner to remain in compliance.
• Provide staff coverage as needed for court.
• Supervision and Staff Management:
• Supervise and support staff in their daily responsibilities.
• Provide feedback of performance to program director.
• Identify and report any gaps or need for additional trainings to program director.
• Ensure adequate staff coverage and manage shift schedules.
• Address and resolve staff conflicts and issues in a timely manner.
• Administrative Support:
• Provide general administrative support to the Program Director.
• Assist with special projects and tasks as assigned such as document revisions, tracking forms, online process.
• Maintain organized and up-to-date records and files.
• Ensure visitation outlook calendar, room booking, and vehicle sharing is completed accurately.
• Assistance in Google Voice client management and communications such as scheduling and confirmations.
• Ability to review visitation footage as needed per any incidents and provide feedback to staff. Downloading of footage and saving if needed.
• Promoting a positive and supportive workplace culture.
• Ordering supplies and materials as needed with program director approval.
• Registering staff for trainings with program director approval.
• Compliance audits, periodic reviews, and file maintenance (creating new files, regular weekly maintenance, closing files)
• SSA tracking
• Participation in supervision

Requirements

• Bachelor’s degree in Business Administration, Social Work, or a related field preferred.
• Minimum of 3 years of administrative experience, preferably in a social services or related field.
• Previous supervisory experience is highly desirable.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Detail-oriented with strong problem-solving abilities.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Work Location: Hybrid remote in York, PA 17404

Salary : $50,000 - $52,000