What are the responsibilities and job description for the Technical Support Specialist - Midland, PA position at PA Cyber?
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at PA Cyber. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
- Provide technical support to students and staff via phone, email, and in-person conversations
- Diagnostics and resolve technical issues with Windows and Mac operating systems, software applications, and hardware peripherals
- Create tickets in the helpdesk ticketing system and document steps taken to resolve issues
- Utilize internal knowledge base and external resources to resolve issues
- Collaborate with peers and members of the escalation team to resolve issues and escalate incidents to higher tiers as documented in helpdesk standard operating procedures
- Prioritize numerous issues of varying severity and effectively manage the resolution of all issues within acceptable service levels
Requirements
- Mandatory high school diploma or GED equivalent
- Associates degree from an accredited institution or trade school preferred
- One to two years of computer-related courses
- Child Abuse Clearance; Pennsylvania State Police Criminal Record Check and Federal Bureau of Investigation (FBI) Clearance
- Previous customer service or IT helpdesk experience is preferred
About PA Cyber
PA Cyber is a leading educational institution dedicated to providing high-quality online education to students. Our mission is to empower learners of all ages to achieve their goals through innovative and accessible educational solutions.
Salary Information
The estimated annual salary for this position is $45,000-$60,000 based on location, industry standards, and relevant experience. The actual salary may vary depending on individual qualifications and circumstances.
Salary : $45,000 - $60,000
