What are the responsibilities and job description for the Technology Helpdesk Representative position at PA Cyber?
DEPARTMENT : Technology
JOB TITLE : Technology Helpdesk Representative
CLASSIFICATION : Non-Exempt
REPORTS TO : Service Desk Manager
JOB GOAL :
The Technology Helpdesk Representative is responsible for providing exceptional technical support to students and staff. Duties include responding to help desk tickets, diagnosing, and resolving various technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager. Excellent communication skills, a strong attention to detail, and a solid technical foundation are a must.
MINIMUM QUALIFICATIONS :
- Mandatory high school diploma or GED equivalent
- Associates degree from an accredited institution or trade school preferred
- One to two years of computer related courses
- Child Abuse Clearance; Pennsylvania State Police Criminal Record Check and Federal
Bureau of Investigation (FBI) Clearance
ESSENTIAL DUTIES AND RESPONSIBILITIES :
PHYSICAL DEMANDS :
While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This job description is only a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additional duties may be assigned, as necessary.
