Security Officer Supervisor

PROSSER WASHINGTON- SUPERVISOR POSITION

The Armed Security Supervisor is responsible for overseeing the day-to-day operations of armeed and unarmed protection officers, ensuring that all patrols, security procedures, and documentation meet company standards. The Supervisor will manage protection officer performance, provide ongoing training and development, and ensure compliance with internal post orders and security protocols. This role requires flexibility to work nights, weekends, and varying shifts to ensure comprehensive oversight of all security operations. While the supervisor is expected to work with each protection officer regularly, they will also need to rely on after-the-fact reviews of patrol logs, incident reports, and other tools to oversee shifts they cannot directly supervise.

This is an armed position

Responsibilities:

• Act as the primary liaison between protection officers, management, and clients.
• Responsible for scheduling and managing schedule conflicts.
• Submit routine reports covering protection officer activities, performance reviews, and incidents.
• The supervisor will be expected to propose improvements in security protocols, technology use, or patrol procedures based on field experience.
• Review and approve daily reports.
• Conduct spot checks and ensure compliance with company rules and procedures.
• Monitor patrols using real-time tools such as access control, video security, and GPS.
• Conduct after-the-fact reviews of patrols and logs for shifts where direct supervision was not possible.
• Conduct regular performance evaluations and document performance issues.
• Provide one-on-one feedback to officers and escalate issues for disciplinary action when necessary.
• Develop and implement refresher and practical training programs for security officers.
• Ensure officers maintain up-to-date certifications (e.g., CPR/AED/First Aid).
• Conduct post-training assessments to confirm knowledge retention and performance improvements.
• Provide on-the-job shadowing and feedback for continuous officer development.
• Respond to critical security incidents and ensure proper resolution and documentation.
• Follow the established Incident Command System (ICS) during emergencies, representing guard services. In rare instances, act as the Incident Commander (IC) until security leadership arrives
• Ensure compliance with certifications and documentation standards as part of overall performance accountability.
• Conduct daily briefings with officers to set expectations and address concerns.

Qualifications:

Experience (Preferred)

• 3 years of experience in security management or a supervisory role.
• Familiarity with security patrol procedures, incident response, and compliance standards.
• Strong leadership and people-management skills, including managing teams across multiple locations, especially in environments where direct supervision is not always possible.

Skills

• Strong documentation and report-writing abilities.
• Excellent communication and problem-solving skills.
• Advanced computer proficiency, including comprehensive knowledge of general computing systems (e.g., Microsoft Office Suite, cloud-based applications, and data management tools) and specialized security software (e.g., access control systems, patrol monitoring platforms, and video surveillance technology). Demonstrated ability to quickly learn and implement new technologies, ensuring integration across various security and administrative functions.

Certifications (Preferred)

• Current CPR/AED/First Aid certification (or ability to obtain within 90 days).
• Current Armed/Unarmed Security Licenses (or ability to obtain within 90 days)
• Current IS-100, IS-200, IS-700 & IS-800 FEMA Incident Command Certificates (or ability to obtain within 90 days)

Excellent Benefits:

• Paid time off
• Paid sick time
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Health savings account
• Employee assistance program
• Flexible schedule
• Employee discount
• Paid training
• On-the-job training
• Opportunities for advancement

Skills:

• Must be 18yrs of age
• High school or GED required
• A willingness to work outdoors throughout the year
• A stable work history
• Ability to work unsupervised for long periods of time
• Possess communication skills which include understanding, speaking, and writing the English language well.
• Able to write a report of incidents and activities
• Be a team-oriented person
• Ability to work with diverse group
• Great customer service
• Report to work on time
• Stay at assigned work locations
• Perform assigned tasks and carry out duties throughout the entire work shift
• Be reliable and truthful when reporting either verbally or written

Job Type: Full-time

Expected minimum hours: 40 per week

Schedule:

• 12 hour shift
• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed