Office Admin

**Job Summary:**

The Office Administrator plays a critical role in supporting the administrative functions of the hospice organization, ensuring smooth operations and efficient delivery of care to patients and families. This position involves overseeing office activities, managing administrative tasks, and providing support to staff members and external stakeholders.

**Responsibilities:**

1. **Office Management:**

• Oversee the day-to-day operations of the hospice office, including managing phone calls, scheduling appointments, and greeting visitors.
• Maintain a clean, organized, and professional office environment conducive to productivity and efficiency.

2. **Administrative Support:**

• Provide administrative support to clinical and non-clinical staff members, including physicians, nurses, social workers, chaplains, and volunteers.
• Assist with scheduling appointments, coordinating meetings, and managing calendars for staff members.
• Prepare and distribute correspondence, memos, and other documents as needed.

3. **Billing and Documentation:**

• Assist with billing processes, including verifying insurance coverage, processing claims, and following up on unpaid invoices.
• Maintain accurate and up-to-date documentation of patient records, billing information, and administrative procedures in electronic health record (EHR) systems and other databases.

4. **Data Entry and Reporting:**

• Enter patient data, referrals, and admissions information into electronic health record (EHR) systems and other software applications accurately and efficiently.
• Generate reports, charts, and graphs to track key performance indicators, patient demographics, and other relevant metrics as needed.

5. **Customer Service:**

• Serve as a point of contact for patients, families, caregivers, and external stakeholders, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
• Demonstrate empathy, compassion, and sensitivity when interacting with individuals facing end-of-life issues.

6. **Supply Management:**

• Maintain inventory of office supplies, equipment, and materials, ensuring adequate stock levels and timely replenishment as needed.
• Coordinate purchasing activities, obtain quotes, and negotiate contracts with vendors to secure competitive pricing and favorable terms.

7. **Compliance and Quality Assurance:**

• Ensure compliance with regulatory requirements, accreditation standards, and organizational policies and procedures related to administrative functions.
• Participate in quality assurance activities, including audits, reviews, and performance improvement initiatives to enhance operational efficiency and effectiveness.

**Qualifications:**

• 
  High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in office administration, medical office management, or a related field.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other software applications.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Knowledge of healthcare terminology, regulations, and compliance requirements preferred.