What are the responsibilities and job description for the HVAC/R Product Support Specialist position at Pac West Sales, Inc.?
About Us
Pac West Sales, Inc. is a leading manufacturers' representative specializing in plumbing and HVAC/R products across the Western U.S. We are committed to excellence and innovation, connecting top-quality manufacturers with customers throughout our region. We are seeking a dedicated HVAC/R Product Support Specialist to join our Mukilteo team and contribute to our continued success.
Position Overview
As an HVAC/R Product Support Specialist, you will provide technical support for our HVAC/R products, assist the sales team, and ensure exceptional service for our clients. Your expertise will be key to maintaining our reputation for excellence.
Key Responsibilities
- Technical Assistance: Provide in-depth technical support, troubleshoot product issues, and address client inquiries.
- Sales Support: Assist the sales team with product details, pricing, order processing, and follow-ups to ensure smooth transactions.
- Customer Interaction: Build strong client relationships by delivering prompt, professional, and knowledgeable support.
- Product Knowledge: Stay updated on our product lines, industry standards, and emerging trends.
- Documentation: Maintain records of customer interactions, technical issues, and resolutions for process improvements.
- Team Collaboration: Work with other departments, including engineering and logistics, to address complex issues and enhance service delivery.
Qualifications
- Experience: Relevant experience in technical support or inside sales, preferably in the HVAC/R industry.
- Technical Skills: Strong understanding of HVAC/R systems with the ability to troubleshoot and explain technical issues clearly.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Proven ability to deliver exceptional service and build client relationships.
- Organizational Skills: Ability to manage multiple tasks efficiently with strong attention to detail.
- Team-Oriented: Collaborative and proactive in a fast-paced environment.
- Education: High school diploma or equivalent required; technical certifications or coursework in HVAC/R a plus.
What We Offer
- Competitive Salary: Based on experience and qualifications.
- Benefits: Health, dental, and vision insurance; 401(k) with company match; paid time off.
- Career Growth: Opportunities for professional development and advancement.
- Work Environment: Supportive, team-oriented atmosphere in a modern office setting.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Salary : $70,000