What are the responsibilities and job description for the Desktop Administrator position at PACCAR?
Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! Division Information PACCAR Financial facilitates the sale of premium-quality PACCAR vehicles in 20 countries on three continents worldwide by offering a full spectrum of creative, flexible financial products and value-added services specifically tailored to the transportation industry. Requisition Summary The Desktop Administrator role is responsible for installing, maintaining, and supporting a Windows PC / Server infrastructure, effectively analyzing comprehensive processes to provideautomated solutions, and makingoptimal decisionsunder pressurein afast-paced environment. If you are eager to empower PACCAR's business with innovative process improvements and have a proven record of excellence in IT operations, we have the perfect role for you! Job Functions / Responsibilities Install, maintain, and support a PC / Server infrastructure including hardware and software. Efficiently assist customers with system troubleshooting and provide effective resolutions. Respond quickly, professionally, confidently, and accurately toExecutive requests. Analyze existing IT operations and make recommendations for improvement and growth to continuously mature & automate the infrastructure. Installation, configuration, and support of Microsoft, internal (proprietary), and other third-party applications to support enterprise business requirements Effective troubleshooting and appropriate procurement of specialized internal system components to resolve reported technical issues Assist with high-volume hardware deployments and general IT asset management. This includes, but is not limited to PC workstations, servers, iPhone devices, wireless scanners, kiosk stations, and more throughout North America and China. Exhibit Versatile comprehension of IT Audio / Video equipment and support high-level meetings with different logistical requirements Ability to physically lift up to 30lb. of equipment (on occasion) Actively participate with other teams to ensure proper control and process compliance Support resolution of Incident Report (IR) and Service Request (SR) IT tickets Skills / Competencies Strong written & verbal communication skills with complimentary assertiveness to interact professionally with a diverse group of executives, managers, and subject matter experts Must be a quick multitasker and effectively rebalance shifting priorities as needed Proficiency using Microsoft Windows and Office suite applications Ability to comprehend global business requirements and dynamically adapt as needed Familiarity with cloud-based services including AWS, Azure, and Mobile Device Management Demonstrate a natural drive for results and positively influencing other peers Consistently use sound judgment & business acumen to produce logical solutions Qualifications 2 - 5 years of recent IT administration or similar work is desired Strong Technical knowledge of Windows 10, O365 suite & services, and Apple iOS Strong Microsoft Active Directory & SCCM s
