Demo

Client Project Coordinator

Pace Analytical Services, LLC
Melville, NY Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 5/11/2025

SUMMARY :

Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving / log-in to successfully intake and manage the clients' work.

ESSENTIAL FUNCTIONS :

  • Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
  • Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
  • Directs client calls and requests to the appropriate project manager for follow-up.
  • Schedules and enters bottle orders into the container order system based on the client's sample needs.
  • Reviews login dashboard and updates information and confirmations as necessary.
  • Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
  • Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS :

Education and Experience :

  • Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.
  • Required Knowledge and Skills

    Required Knowledge :

  • Principles, practices, and techniques of customer service.
  • Computer applications and systems related to the work.
  • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
  • Correct business English, including spelling, grammar, and punctuation.
  • Required Skills :

  • Performing and providing professional-level customer service in a variety of markets.
  • Training others in policies and procedures related to the work.
  • Preparing functionals reports, correspondence, and other written materials.
  • Using initiative and independent judgment within established organizational and department guidelines.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
  • WORKING ENVIRONMENT :

    Work is performed in an office setting.

    Pace Analytical Services

    Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

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