What are the responsibilities and job description for the GC Instrument Services Specialist position at Pace® Analytical Services?
Make an impact. Build a career.
Here at Pace, our Technical Field Services (TFS) business provides unique opportunities for your career to flourish. By working in diverse customer settings and building strong customer partnerships TFS team members are constantly learning about new ways to challenge instrumentation and are establishing best practices that drive improvement in our processes. With over 40 years of lab operations experience, we serve a range of industries with unique instrumentation and facilities nationwide -- meaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join TFS today for a chance at exponential personal growth and a like-minded, team-oriented community invested in your success.
Working in TFS allows chemists to perform hands-on work and interact directly with our clients. We specialize in servicing instrumentation such as GC, GC/MS, purge and trap samplers and concentrators, LC, LC/MS, and IC. While the instrumentation is complex, TFS has an extensive training program for new employees as well as ongoing training to continue building the capabilities of each service staff member. Our TFS Specialists have multifaceted skill sets including strong technical aptitude, great customer service, efficient problem resolution techniques, good documentation practices, and a solid understanding of laboratory regulatory requirements. Additionally, we have been providing service support to customers for over 24 years, achieving steady growth and creating multiple advancement opportunities nationwide.
That’s why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career.
Find your place at Pace®
Instrument Services Specialists (ISSs) are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS including external clients, laboratory operations within the Pace lab system, and departmental coworkers. Our ISSs also provide customers with a variety of support services associated with their analytical instrumentation including routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
What you’ll do
- Instrument preventive maintenance, installation, troubleshooting, repair and performance testing
- Application software installation, configuration, and troubleshooting
- On-site and remote customer support
- Provide technical training on analytical systems
- Ensure regulatory compliance
- Maintain positive relationships with customers
What you’ll bring
- BS degree in chemistry or related science
- Experience working with chromatography systems such as GC, GCMS, Purge and Trap, HPLC/UHPLC
- Strong customer service skills
- Able to travel up to 25 percent
