What are the responsibilities and job description for the Operations Manager position at Pace Analytical Services?
This is an onsite, full-time Monday through Friday, 5 : 00 a.m. - 5 : 00 p.m. Operations Manager position supporting the Pennsauken, NJ, location.
SUMMARY :
Responsible for managing the development and implementation of lab, services, and field programs, performance and metrics, policies and procedures from a functional or technical perspective, including validating and auditing results, scheduling and services, and resolving service and customer problems for the entire department; provides advanced professional assistance to management staff in the area of assignment and related matters. Oversight includes multiple departments / functions.
ESSENTIAL FUNCTIONS :
- Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
- Manages implementation and oversight of schedules, services, results and related functional programs to achieve desired and operational results, aligns leadership and resources required, and ensure effective administration; may include multiple to broad areas.
- Provides input and advice regarding developing and aligning strategies and programs to manage the lab, services or field programs, policies and procedures for the group or areas.
- Manages and participates in operational, instrumentation and equipment reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations and policies, uses fair practices in the handling of area related issues.
- Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on lab, services or field matters.
- Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics; contacts are diverse and very complex.
- Resolves escalated, technical or sensitive customer and operational problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution; areas are very complex to specialized.
- Manages the group or area budget including allocating resources and approving expenditures under control; budget is large in nature and includes multiple areas. Develops and manages metrics.
- Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates, coordinates, and evaluates results.
- Maintains currency of lab, services, and field regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS :
Education and Experience :
Bachelor's degree in chemistry, biology, or a closely related field; AND seven (7) years of progressive leadership experience, including five (5) years of managerial experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Required Knowledge :
Required Skills :
PHYSICAL / MENTAL REQUIREMENTS :
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit and stand for extended periods of time; exerting up to 40 pounds of force occasionally and / or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT :
Work is performed in a lab, warehouse and office setting. Work is subject chemicals, fumes, gasses, noxious odors and related items in a lab and samples setting.
Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.
