What are the responsibilities and job description for the Field Service Engineer GC and LC position at Pace® Labs?
Make an impact. Build a career.
Here at Pace, our Technical Field Services (TFS) provides unique opportunities for your career to flourish. By working in diverse settings, building strong customer partnerships and exceeding their needs. TFS team members are constantly learning and improving our processes. With over 40 years of lab operations experience, we serve a range of industries, instruments and facilities nationwide -- meaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join the TFS today for a chance at exponential growth and a like-minded community invested in your success.
Working in our Technical Field Services (TFS) division allows chemists to perform hands-on work and interact directly with our clients. We specialize in servicing instrumentation such as GC, GC/MS, LC, LC/MS, IC, and Dissolution. While the instrumentation is complex, TFS has an extensive training program for new employees, as well as ongoing training to maintain the capabilities of our service staff. Our TFS Specialists have multifaceted skill sets including: strong technical aptitude, customer service, and problem resolution techniques. Additionally, we have been providing service to customers for over 20 years, achieving steady growth and creating multiple advancement opportunities in MN, IL, IN, TX, and CA.
That’s why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career.
Find your place at Pace®
Instrument Services Specialists are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS, including external clients, laboratory chemists within the Pace lab system, and departmental coworkers. They also provide our customers with a variety of support services associated with their analytical instrumentation. These services include routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
What You’ll Do
Here at Pace, our Technical Field Services (TFS) provides unique opportunities for your career to flourish. By working in diverse settings, building strong customer partnerships and exceeding their needs. TFS team members are constantly learning and improving our processes. With over 40 years of lab operations experience, we serve a range of industries, instruments and facilities nationwide -- meaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join the TFS today for a chance at exponential growth and a like-minded community invested in your success.
Working in our Technical Field Services (TFS) division allows chemists to perform hands-on work and interact directly with our clients. We specialize in servicing instrumentation such as GC, GC/MS, LC, LC/MS, IC, and Dissolution. While the instrumentation is complex, TFS has an extensive training program for new employees, as well as ongoing training to maintain the capabilities of our service staff. Our TFS Specialists have multifaceted skill sets including: strong technical aptitude, customer service, and problem resolution techniques. Additionally, we have been providing service to customers for over 20 years, achieving steady growth and creating multiple advancement opportunities in MN, IL, IN, TX, and CA.
That’s why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career.
Find your place at Pace®
Instrument Services Specialists are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS, including external clients, laboratory chemists within the Pace lab system, and departmental coworkers. They also provide our customers with a variety of support services associated with their analytical instrumentation. These services include routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
What You’ll Do
- Instrument preventive maintenance, installation, repair and performance testing
- Application software installation, configuration, and troubleshooting
- On-site and remote customer support
- Provide technical training on analytical systems
- Ensure regulatory compliance
- Maintain positive relationships with customers
- BS degree in chemistry or related science
- Equipment service experience, highly preferred
- Experience working with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
- LC/MS or LC/MS/MS experience, preferred
- Strong customer service skills
- Able to travel up to 25 percent
