Manager - Quality

This is a full-time position for the Building Sciences - West laboratories from Monday - Friday, 8:00 a.m. to 5:00 p.m.

Summary

We are seeking a candidate to join our Quality Assurance (QA) team with the Building Sciences laboratories. Reporting to the Quality Program Manager, this role involves implementing, administering, and overseeing quality policies and procedures. The ideal candidate is detail-oriented, organized, and comfortable working independently or as part of a team. They are self-motivated, demonstrate a strong work ethic, and adapt well to a dynamic work environment. The ideal candidate thrives in a collaborative setting and is comfortable working with various areas of the laboratory.

Essential Functions

• Implement and manage the quality system for the Building Sciences - West laboratories.
• Collaborates with laboratory management to implement and manage quality processes, results, audits, and improvement programs.
• Contributes to the achievement of team or work unit goals, objectives, and activities.
• Provides observations and recommendations to leadership for enhancing the organization's quality policies, procedures, and practices.
• Manages expectations of leaders, managers, staff, and operations, and facilitates communication on customer needs and business requirements.
• Trains staff and management on quality policies, systems, and procedures.
• Compiles, analyzes, and monitors performance metrics and internal quality control and provides reports to Corporate Quality.
• Performs internal audits, coordinates participation in external accreditation programs and proficiency test programs and reporting of results.
• Oversees the Corrective and Preventive Actions (CAPA) and the document management system.
• Effectively resolves escalated, technical, or sensitive quality issues by collaborating with internal teams or external agencies as necessary, ensuring successful resolutions. Demonstrates tact, discretion, and prudence in all interactions.
• Maintains currency of quality regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Manages Quality Department staff including hiring, training, providing compensation recommendations, and performance management.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
  
  

Qualifications/Requirements

• Bachelor's degree in chemistry, biology, or a closely related field; AND three (3) years of experience in quality; OR an equivalent combination of education, training, and experience. Three (3) years of supervisory experience is strongly preferred.
• Possesses a comprehensive understanding of quality systems, operational areas, and the development and implementation of quality programs, policies, and procedures.
• Understands the principles and practices of developing teams, motivating employees, and managing in a team environment.
• Proficient in preparing clear and concise reports, correspondence, and other written materials, with a strong command of business English, including spelling, grammar, and punctuation.
• Skilled in exercising initiative and independent judgment within established organizational and departmental guidelines.
• Skilled in delivering effective presentations to both large and small groups across functional peers and the department
• Proficient in interpreting, applying, and explaining relevant laws, codes, and regulations.
• Proficiency with Microsoft Office - including Excel, Word, Teams, and Outlook
• Experience with one or more of the following in an asbestos, microbiological, and/or indoor air quality (IAQ) laboratory: ISO17025, AIHA LAP, NVLAP, and/or TNI
• Travel is required up to 50%
  
  

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gasses, noxious odors, and related items in a lab setting.