What are the responsibilities and job description for the Customer Service Representative position at Pace Staffers?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Assist clients with product information, order processing, and account management.
- Perform data entry tasks accurately and efficiently to maintain up-to-date client records.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Communicate effectively with clients via phone, email, or in-person interactions.
- Collaborate with team members to enhance service delivery and improve client satisfaction.
- Utilize computer systems to manage customer interactions and document resolutions.
- Support sales initiatives by identifying opportunities for upselling or cross-selling products.
Requirements
- Proven experience in customer service or client services roles is preferred.
- Strong data entry skills with attention to detail.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Familiarity with sales processes and techniques is a plus.
- Proficient in office software applications and comfortable using computerized systems.
- Experience in cash handling is desirable.
- Multilingual abilities are a significant advantage in serving diverse clientele.
- Previous experience in a call center environment is beneficial but not mandatory.
Join our team and contribute to creating positive experiences for our customers while developing your skills in a supportive work environment.
Job Type: Full-time
Pay: $21.34 - $22.80 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $21 - $23
