What are the responsibilities and job description for the Employee Resource Center Associate position at Pace Staffing Network?
Are you passionate about helping others and providing exceptional service in a fast-paced, Healthcare environment? As an Employee Resource Center Associate, you’ll serve as a Tier 1 point of contact for employee inquiries, ensuring their concerns are resolved with professionalism, empathy, and accuracy. From addressing pay and benefits questions to navigating personnel actions, your ability to multitask and provide personalized, warm interactions will be key to your success!
What You’ll be Doing…
· Provide exceptional service by responding to, triaging, and resolving employee inquiries through the interactive inbox called “Service Now.”
· Thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) to deliver accurate answers.
· Maintain and update knowledge of policies, benefits, contracts, and pay adjustments to ensure compliance and consistency.
· Personalize templates for warm and helpful interactions to enhance the employee experience.
· Collaborate with a team of 10 to process a high volume of 200-300 tickets daily, personally closing 20 cases per day once fully trained.
Here’s what your work history needs to show as evidence that you’re the right candidate…
- 3 years in a Human Resources department or healthcare administration preferred but not mandatory.
- Strong written communication and customer service – you’re known for creating positive and friendly experiences for all that you come into contact with!
Here’s the important details:
· Location: Tacoma, WA (limited parking available)
· Pay Rate: $23-$24 per hour
· Assignment Duration: 6 Months
· Schedule: Monday to Friday
· Compliance: You must be able to pass a criminal background check.
PACE Staffing Network is a woman-owned staffing company serving Puget Sound clients for over 45 years. We place a variety of temporary, contract and direct hire positions as well as interim-to-hire jobs within the following fields - admin/executive support, project management, specialized nonclinical roles in healthcare, accounting, customer service, and sales.
#INDHP
Salary : $23 - $24
